Service Canada Centre

Was greated at door by friendly staff member and directed to the appropriate person. My passport app was viewed but pictures refused. Given info on what to do next and was told, look for me I will try to watch for you to ensure you don't have to start all over.nGot photos done and returned. Taken right to service agent. Super friendly, polite and was told it should be about 25 minutes wait to see the next staff member.n35 minutes later I was done and walking out the door. Everyone I dealt with was friendly, knowledgeable and polite.nGreat experience.

I went in Friday October 11 around 1 pm to help my parents renew their passports. There were about 10 people in the line up and had to wait about 20 minutes.nThe officer provided great service and noticed a check box was not checked.nMy parents received their new passports in the mail october 18th! Very fast service.nIts a nicer and new office, compared to calgary service canada offices

My passport was over a month late and it was getting close to my travel time and I was nervous that I wouldn't get it in time. I had requested a transfer that was mistakenly canceled, but Ryan said he would keep a close eye on my file over the next few days. The next day he called me with the tracking info! Huge thanks to Ryan for getting this done for me before my trip.

went on Aug 29 to hand in Status renewal form at ISC office, the office was still following precautionary/restrictive protocols, only 1 in at a time, 1 person in front in line, when it was my turn, I spoke with the admin to check if form and photos were adequate, she said and I signed both photo and form, she said it was still going to be 1 to 4 month wait, but everything was polite including the Commissionnaire saying thanks for your patience. Thanks.

Surprised to see people bother to leave a comment as if public servants care. Waited 1 hour to learn the business needs to be mailed rather than putting in person at the center, while the lady attending the queue said it can be 40 minutes ago. Asked for envelop and same lady said we have but we do not give. can’t believe that the guy waited in line behind me just said “we Canadians like to think we are nice and polite” five minutes ago when chatting.