Service Canada Centre

This location was full of people but nobody wss working on the counters.Employees were busy taking breaks. From all four counters there was only one person working.

Worst experience ever getting my daughter's passport renewed who requires an adult passport now. Waited 4 hours in line in April 2024. Line up wasn't huge but I was surprised to see that at a given time, they only had 1-2 agents serving at the counters while other agents take breaks. There was only 1 agent during lunch hour and finally when our turn came, the agent missed scanning the birth certificate. I only found out about it after I called passport office after 6 weeks of submitting the application.nEnded up visiting the office again and was told that it will be sent and that the passport center should receive it within 3-5 business days. I don't understand why it couldn't have been scanned into my application this second time. Regardless, it's been 8 days and the passport office has still not received it. Is there no communication between a Service Center and passport office? Wouldn't there be a note or email communication involved from the Service Center? Not only are we still waiting but we are getting close to our vacation now and feel like our hands are tied. Such a frustrating process especially when my daughter was born here and Service Canada should have her birth certificate in file from when her child passport was issued. So disappointed in the system and quality of work. We should get a full refund of our application fee plus reimbursed for our time and gas money.

Walked in at 10am. I was told the wait time was 2hrs. The waiting area was full which is to be expected. What I wasn’t expecting is to see 1 customer service rep processing passports? When I asked if they only had 1 person? I was told the other one was on break? They open a 8:30 its 1.5 hours into someone’s shift and they’re already on break? No wonder the wait times are horrible! Only 2 workers who need a break after 1.5 hours of work. What’s wrong with this picture!!!!

Great - quick as can be. 3 booths open and over their “lunch period” all stayed open. In and out under an hour for a passport. Woman who saw me was nice and also quick.

The team was exceptional!!!! Professional, efficient, friendly. They helped with a few concerns and I am so relieved to have it taken care of. Amazing group of people!!! Thank you.