Serenity Spa by the Falls

Today we had a couples massage . I had Tanya she was wonderful. Both ladies did a awesome job . Very clean , professional, calming feeling. Robes could be a little bigger for plus size people but all in all fantastic job. Thank you ladies
5 7 years ago (18-03-2018)

A professional experience from start to finish! My partner and I had an incredible couples massage by Katrina and Leslie. They were courteous, professional and skilled. The waiting areas and changing rooms were clean and beautiful. We especially loved the spa shampoo and soap.
5 7 years ago (14-01-2018)

I must say that the massage itself was good. But everything else really cramped my style; most obviously the sub-par facial and the harassment I received from the technician...oh, and don't even get me started on the price! I cannot believe that my partner and I had to pay to have women roughly paw at our face with a myriad of products. There was no steam, no extractions, no careful attention to our own skin type or facial muscle massage.... the weekly 15 minute process I do on my own skin is far superior and doesn't cost me an astronomical amount. Underwhelming facial aside, the technician came up to me 5 separate times to push me to buy the products - she even cornered me while I was alone blowdrying my hair in the changeroom!! I do like to do weekly facial masks so I mentioned as much and was open to buying a mask. 10 minutes later I'm piled high with products and when I get to the counter to ask for prices I am advised that each one is $100-$150. Are you kidding me? I do not appreciate being harassed ever, but most especially when I am paying to be on a relaxing retreat. I will never go back to this spa. It really eats me up that this experience cost us $650.
1 7 years ago (08-01-2018)

I'm so disappointed in my pedicure. For having to pay over $100 plus tip my pedicure was not what it should have been. My friend and I were supposed to have side by side pedicures and instead were sat at opposite ends of the room. My friend also started hers 15 minutes before mine so we weren't together for most of it. My pedicurist was telling me how dry my face was and how rough my feet were. While I get that she was trying to "help" I felt very uncomfortable and ended up leaving the session more tense then when I started. The paint job was not even either which I didn't notice until after. Also I found most the paraffin wax had been left on my heels and not cleaned off. I will not be returning here and I do not recommend you go either.
1 7 years ago (21-10-2017)

My bf and I had a couples massage today that was amazing. It definitly overshadowed the horrible experience with the WeGo shuttle service aka bus service. We ran late because of the shuttle service but were verty accomadating in getting our service in anyway. Thank you for a great massage for us!
5 7 years ago (05-12-2017)