Sears Hometown Store

I always try to buy locally, no matter where I've lived and this Sears is no exception. My experiences have been much better in the past and the other reviews mentioning a management change is, I assume, the reason. The main problem I have is the customer service. With ecommerce being fairly common, the best weapon for a business like this is excellent customer service, beginning with a staff that knows something about the products they sell. This requires work but would definitely pay off. My more recent experiences, unfortunately with younger staff, have been that it's up to me to figure out the difference between models or any history regarding what would work well. Having the staff read the blurb from the website regarding the appliance has been no help because I've already researched a lot more than that. My best advice is go to the local Ace Hardware store and experience what knowledgeable help feels like. If they don't know the answer, they find someone who does. Adding additional information, as in ratings Consumer Reports or similar sites. could greatly help the customer make decisions. Having the customer not feel he/she is disturbing the sales associate by asking a question would be a great improvement. Basically customer service definitely needs to be focused on.
2 7 years ago (07-08-2017)

worst customer service I've ever dealt with in my life, and I'm normally never one to complain.
1 7 years ago (21-12-2017)

Two less than positive experiences. There probably won't be three, even though I feel strongly about shopping locally.
2 7 years ago (05-09-2017)

My husband and I have gone in there several times in the past few months looking for items for our new house. We went yesterday looking for a counter top microwave. There was a very limited selection but there was a display that was the size we wanted. The sales girl said the model was no longer available and when I asked if we could purchase the demo model she said it didn't work. I suggested she/management remove it from the display she said it was not her decision. What irked me the most was her cavalier attitude. Finally, it was aggravating that the prices were not posted, she didn't know them, and had to make 3 trips to the computer to get them. I wish Dave Pratt still ran the place.
1 8 years ago (05-02-2017)

Great customer service and product selection! The online capability is very easy to use as well. Shop local!
5 8 years ago (21-12-2016)