Sbarro

Terrible service. Expensive food. $20 for a single combo. The spaghetti was old and mushy. The meatballs uncooked. When I brought them back the workers were very unprofessional. They told me "don't worry, everyone complains about the meatballs. It is just the way our meat is" Seriously do not waste your money here!
7 years ago (22-10-2017)

The staff doesn't know proper food handling. The guy that handles the cash register doesn't wear gloves nor washes his hands, but keeps touching the food. Same goes with the lady who wears eye glasses. She was qearing gloves, but does not change it at all. She uses the same gloves when wiping the counter clean, same gloves when handling cash, and same gloves when touching the pizza to cut it in slices. All this happened in a few minutes I was eating my slice of pizza; which I didn't end up finishing after witnessing how the staff handles food. This place is unsanitary, and honestly, should be reviewed by Alberta Health. Horrible costumer service too. The cashier was on his phone while customers wait on him. Staff doesn't wear nametags, so I don't know their names. The food was bland. Skip this store when you're at Crossiron. Would definitely not eat here again.
7 years ago (09-08-2017)

Used Groupon and ordered but waited for 45 mins to get pizza.
7 years ago (13-12-2017)

If I could select 0 stars, I would. I had a Groupon for an extra large pizza with 4 toppings and 2 garlic bread. I showed up at the counter at 815pm (45 min PRIOR to close) and asked to order my pizza. The young man working in the back/kitchen came out and simply said "No, the oven is turned off" Interesting because a young lady in front of me ordered a piece of pizza and the cashier placed it in the oven for about 5 min prior to giving it to her! I asked again, very nicely, if he'd please take my order. He still refused, and continued to lean no chalantly against the wall, playing on his cell phone. I asked where it was advertised that customers couldn't order a full pizza after 815pm. He had no answer. I confirmed that the kiosk and mall all closed at 900 pm. He waived me off and refused to accept my Groupon. I asked that since the ovens "were off" if he could simply make the pizza and I would bake it at home. He refused and continued to play on his phone. As the Groupon expired today, I asked that something be provided as I had purchased this in good faith. I asked if they would build a pizza from the slices on their heat rack- a few pepperoni and some Hawaiian. He rolled his eyes and waived to the cashier to "just do it". After the random pizza slices (with only 1-2 toppings ) were boxed up, I thanked the cashier (as he unfortunately had to work under this person ) and began to walk away. The man from the back waived me back, demanding that I pay the GST! I told him that since I did not receive what I had paid for, I would not pay the $0.70 GST - and he could dig deep into his own pockets and pay it himself. He ripped up the Groupon and told me never to come back. So, my advice for everyone is do NOT purchase ANYTHING from this establishment!
7 years ago (23-09-2017)

No wonder they have low rating, dont know what customer service is. we just wanted garlic sauce and had to wait for 2 customers till they wait for their pizza
7 years ago (07-10-2017)