RONA Port Hope Building Supplies

We had a wonderful experience at the Port Hope Rona today with the gentleman behind the customer service desk going above and beyond helping us to pick up some baseboards. I'm sorry for not remembering his name but the lady next to him was Kathy. We appreciated his help so much as my husband was not feeling well and we drove all the way from Colborne. Great service from everyone in the store, bravo Rona!

Very bad customer service I was just in there about a return, that I never understood, she thought I was getting worked up because I sat there for 10mins waiting while she's on her cell phone then tell me to f-off very unprofessional and I will never be back there

Would not do a RONA web return. Have to go to Oshawa as they are not a ‘corporate store’ even though they are a RONA store. Frustrating!!

Would give 0 stars if we could. We were close to Port Hope but are not locals and decided to stop in while we had a truck to pick up some salt for our softener. The cashier refused to sell us the salt needed because “they are saving it for locals”. She suggested we could go to Peterborough Rona instead which is farther from our home and if Rona has a policy to not sell to people who live outside of town then it would be another pointless trip. Extremely unfriendly and not welcoming.

$5.00 cost you $5000!!nnI bought some trim today and within 20 minutes I returned because I had purchased the wrong product. One of the 4 items was defective and apparently one of them had a crack in it. I have been there a few times and spoke to the same guy. The guy told me he had 12 years as a contractor and he flat out told me that he knew I rammed it into the door and broke it and wasn’t willing to help me out.nnI am a new contractor and I had a lumber order in my pocket that I was about to order for another client. Well, after that exchange, I went to Home Depot!!nnThanks for making my shopping choices easier!!