RONA

I visited this location last night hoping to find specific screws and a drywall bit, but my experience was disappointing. When I couldn’t locate the items, I approached two employees who were chatting. I politely asked the younger worker for assistance, but she walked past me without even acknowledging my request. I then turned to the older lady, who responded brusquely with “one moment.” Although she did eventually try to assist me, her initial rude response left me feeling unwelcome. It wasn’t even busy; the store was almost empty, with only three other customers and five employees present.nnThe lack of customer service and inattentive attitude were quite surprising, especially because one of the reasons I choose to shop in physical stores is to receive help and advice I wouldn’t get from an online store. I also prefer to support local businesses to keep people employed. In this case, however, I felt like I was more of an inconvenience than a valued customer.nnI do want to acknowledge Angelina at the till, who was incredibly polite and helpful. She made an effort to assist me, even calling another younger employee from the back to help. Her approach is exactly what I expect from a hardware store, and she should be commended. Unfortunately, the previous experience made it clear to me that there are issues with staff training. I don't blame the individual employees but believe the management needs to improve how they train their staff to ensure consistent, high-quality service.

I came to here to get a trellis and the staff were ALL wonderful. Shimon did not stop until he got me the item I needed, though it appeared they were initially out of stock. The wonderful lady with the blue headscarf I'm sorry I didn't get her name helped to coordinate everything, while also juggling customers. AMAZING service all around!nnThe prices are good, plus it's helpful that there are TWO parking lots, one for whichever road on which you're passing. I highly recommend this store over Home Depot!

Over the last two years, my wife and I have renovated our condo. We have spoken to Kim at Edmonds many times, and she has always been professional, highly knowledgeable, and patient with us, as we’re novices, making the experience enjoyable. All her advice has been first-rate. We always seek Kim when we visit the store and can’t thank her enough.

I needed supplies for a small home project and needed help finding everything in store. AJ took care of everything. He walked me to each location throughout the store and then loaded it in my car. We had an honest and pleasant conversation. He is very personable. I'll come back knowing how well cared for I was. Thanks AJ!

Honest review - change your store managernnTwo incidents that left me with a bad taste about Rona. I usually shop in another competitor store but decided to try Rona.nnOne - I bought a Broan fan almost 3 weeks ago. It was $159 at competitor store and was $179 at Rona. Rona price adjusted to $159. Then, for thanksgiving sales, the same fan was now $135 at Rona. Manager said no to another price adjustment, although I said I could have returned it as it is within the 90 days and buy it back at the lower price. Manager was sarcastic to tell me to “try bringing the fan in”. WHY NOT? Surely, I brought in my fan, returned it and bought it again.nnTwo - another lady was telling the store manager that there was no one in store to help her with her questions. Same manager, just said, “thanks for telling me, but bye” and walked off. Did he hear himself? That was really unprofessional and uncalled for.nnDon’t be a store manager when you don’t even have basic manners, not even asking much.