Rockland Endocrine & Diabetes

I am surprised by the low star rating for this office. The office staff are always friendly. The assistants to the doctors I have seen have always been nice to me. I feel that Dr. Gurevich and Dr. Silberman have both been wonderful in caring for me. Dr. Gurevich saw me through two pregnancies with gestational diabetes. Dr. Silberman is now my primary care doctor and has been great. She is supportive, she listens to me, and she makes it known that she cares about my overall health. They do not currently take my health insurance but worked with me on the fee and have been very understanding.
9 years ago (31-05-2017)

Friendly but did not do me any good. One of their doctor was listed under my policy so changed the primery doctor after confirming with the receptionist and made an appointment. When i got there, they told me that they did not accept my insurance plan. She claimed that i spoke of an another policy. I was reading the policy off my card, how could i have known of any other policy plan name? It's not like i work for an insurance company... I told her that your doctor is still listed on United Health Care data base. Then she replied, it may be a glitch. I realized I was wasting more time and so i left. I'll find an another doctor.
10 years ago (18-11-2016)

I have been struggling for some time with the answers and lack of help from my current endocrinologist. Someone had told me Dr. Kaplun was wonderful, however her office is about a full hour from my home. I at my wits end called Dr. Kaplun's office on a Wednesday. The first thing I asked the receptionist when she answered the phone was "Does Dr. Kaplun just look at the TSH levels or does she examine the whole picture?" The receptionist confirmed that Dr. Kaplun was very thorough and really takes her time to figure out whats going on with a patient. I thought THIS IS THE DOCTOR FOR ME - FINALLY MY PRAYERS WERE ANSWERED. I said "OK I need an appointment" The receptionist at the time said "We actually have a cancellation tomorrow at 10:00AM, we'll call it an emergency appointment" (Wednesday's tomorrow is Thursday). I wrote everything the receptionist said down, time, what I needed to bring and detailed instructions, because she stated GPS would not get me there. I was very excited to go to this doctor, I didn't want to mess anything up. I got off the phone with Dr. Kaplun's office and proceeded to attempt to get my records from my current Doctor sent over. After a couple of calls and some messages left at my current doctors office it was the end of the day and the receptionist from Dr. Kaplun's office called me and said she was also having trouble reaching my doctors office for the records. She had the wrong telephone number, which she thought she got from me; but I was sure I was clear I had given her the correct number (but I didn't care, all I cared about was getting into the right doctor). I took off from work Thursday morning to go to my new doctors appointment, traveled an hour there and when I walked in the door the receptionist says "Can I help you?" so I said "Yes I have a 10:00 appointment with Dr. Kaplun". She then says "Dr. Kaplun isn't here on Thursdays" My heart sank :(. She looked in her computer and said "Your appointment is Friday". I was just so upset, angry, sad, confused I walked out! On my hour car ride home I cried the entire way and then I left a message about how I know that I had heard the first receptionist tell me the appointment was "Tomorrow, not Friday". I stated in my message that they could call me back if they wanted. As a thyroid patient you are continuously made to feel like you are wrong or crazy, you are belittled, or being paranoid if your lab work shows the doctor you are fine, this is the reason I was attempting to see Dr. Kaplun in the first place. I wanted someone who would help me with the whole picture. Dr. Kapluns Office Manager called me back later in the day and said "You asked for a return call?' I explained to her how upset I was that all I was looking for was help and that what happened to me was not right. SHE DIDN'T CARE! All she wanted to tell me was that the first receptionist, who took my appointment (Who was really nice, don't get me wrong) had been there a great many years and mistakes like wrong appointment days and times just didn't happen there, she went so far as to state I had given the receptionist the wrong telephone number to my current doctors office. NO APOLOGY or even so much as a comforting word from her. SO ONCE AGAIN I THE THYROID PATIENT IS THE CRAZY ONE! So although Dr. Kaplun is probably a very good doctor, I myself was unable to get past her unkind/unsympathetic OFFICE MANAGER to see her :(. I was already at a very fragile stage and this just pushed me over the edge. You need a hard shell to get in to this office
10 years ago (03-06-2016)