Robert's Plumbing & Sheet Metal Co

This is the worst company that I have ever had to deal with. I called them because my furnace was blowing cold air. They had to come out three times for the same issue and in the end did not fix the problem. I had to call a different company who finally figured out the issue. Then I received a bill in the mail for over $600.00 for a service that I didn't even receive. I went to the office and the owner was unbelievable. He would not do anything about the bill. I asked him if he would pay for a service that he did not receive. He just yelled at me the entire time. DO NOT DEAL WITH THIS PERSON there is something seriously wrong with his head. I would have given no stars but I had to give at least one otherwise I couldn't have posted this.
9 years ago (01-12-2016)

Great place. Friendly and speedy with there service. Called at 9am and they were at my house and finished the small repair by 10:30. Would highly recommend them
9 years ago (25-10-2016)

Never shows up when they say they're going to come. Took two and a half months to eventually get round to working on the job assigned. Never phones to let you know if there is a delay or if something comes up. Will never use their services again.
9 years ago (07-11-2016)

They came to our house to install a new hot water heater. They have the contract from Enercare to replace heaters after 10 years. They did show up in a reasonable amount of time, two workers (and a third later), and it took over two hours to do the job. They replaced the hot air vent to the outside of the house. This appeared to be the difficult part of the job. It sounded like they were ramming the vent into the house. This is when the third person appeared. Approx. 3-5 days later, we experienced a loud and unsettling BOOM in our house. This loud noise brought us both running and wondering WTH had happened. We checked the exterior of our home, nothing was amiss. Inside there appeared to be nothing as well. Four days later I was collecting the garbage in downstairs washroom when I encountered water on the floor. I went to the furnace room immediately and noticed what appeared to be water around the hot water tank and along the baseboards. After inspecting our finished carpeted family room and finding LOTS of water we were upset. We contacted Robert's the next morning and they sent over the Heater installer. He stood on top of the water tank (gee, thanks buddY) and said he could see water between the floor joist. He recommended that we call Roberts in to check what may have happened. I told him we would call our own plumber to see what is causing the problem. They recommended that we call Roberts back and tell them to come and check. After calling Roberts back and leaving a message with answering service we had to wait till later in the afternoon to hear from Robert. His response was very rude.."Hey this is Robert, we are not responsible for damages and you are on your own", then he hung up!!! We are now going through insurance, and they are fairly certain that Roberts caused the damage and they have taken a whole lot of pictures....
9 years ago (26-08-2016)

Great group. Always does a great job.
8 years ago (14-01-2017)