Rite Aid

We are here visiting and when to 3 different Pharmacy to find a cream. On there website said they have the products...nOn the 4th Pharmacy which was RITE AID.. had the cream

Do not buy a heating pad from here, I bought one a year ago, used it once, tried to use it 6 months ago, it won't turn back on. My husband just bought one yesterday and he used it once and of course it won't turn back on!!! The rit aid brand sucks. I hope you guys got your coolers fixed. Also every time I purchase soda from here it is extremy flat no carbonation in it. This place is going down hill, starting to look loke the 711 next door, super ghetto store and staff, you can do BETTER. I manage a store and this store is out right disturbing, management does not care and it is clear!!! Inventory is pretty much depleted, not sure why this store stays open? I use to love this store but the past year has been terrible!!! Everything Hoey said 10 months ago is true top. He was a person who left a review on here too and clearly nothing changes at this store. No inventory, no working cooler's, and the staff is pure lazy!!! Kudos to you guys if you got your coolers to work, they were down for 6 months last year and now I just ignore them, never know if I'll get sour milk or nasty tasting soda cuz it sat in 90+ degrees for 6 months straight due to broken coolers. This store needs to be shut down with the rest of em.

In my recent interaction with the new pharmaceutical management at my local Rite-Aid, I have found myself disappointed in the poor quality of customer service to faithful customers. This particular instance stems from my experience with the new lead pharmacist. He has made FALSE accusations to myself and my doctor, stating that I might be selling my seizure medication. May I say not only is this false but harmful accusation is one of racial bias. I’m a POC, so it’s not surprising that the pharmacist would project a harmful stereotype; that reveals more about his mindset. This isn’t the first negative encounter I’ve had with this pharmacist. He told me the only way he would refill my prescription is if a nurse from my primary contacted him. After multiple nurses contacted him to approve the refill, the pharmacist then denied my refill and demanded to speak with my primary physician. During pick up, the young lead pharmacist continued to use my medication against me. He said, “You know it’s up to me if this gets refilled” attempting to bait me into an argument , and then began to backtrack everything he said over the last 3 days. I mentioned that multiple nurses and their supervisor spoke to the lead pharmacist, and asked if he was implying that they were lying. He reluctantly complied and began to fill my bottle. What I thought was helpful was that Rite-aid is encouraging people to report abusive treatment from staff, but instead are doing nothing about it.

I was truly so overwhelmed by the kindness, helpfulness, and efficiency of the pharmacy staff today at this location. My child was sick and another local pharmacy in town quoted 2+ hour wait on an antibiotic medication that I’d hoped my child would get before bedtime. I then asked our pediatrician to transfer the rx to Rite aid and the nurse immediately called it in to help expedite the process. I called Rite aid, I was able to get right through to the pharmacy department. The person on the phone knew exactly why I was calling and said they’d do their best and it would be about 40 minutes. I was thankful for the help and quick turnaround. I was called in only 10 minutes to tell me that the rx was ready but the other pharmacy had processed it through insurance so they couldn’t also run it and unfortunately their phones are impossible to get through to someone in a timely manner. The out of pocket cost was quite high but they offered the goodrx cost at a 5th of the cost and I was so appreciative for the help and offer to use goodrx! I arrived at the pharmacy and the pharmacy tech/assistant was helpful and welcoming and informed me the pharmacist further discounted the price due the frustration which was not on them! The pharmacist spent time going over the instructions and was just overall such a kind/helpful/welcoming person. I can’t speak more highly of this great experience involving many staff members at this location, I’m only regretful I didn’t get all their names! So this is my note of thanks and I just wanted to express how sincerely grateful I am for their kindness that turned a crumby situation around!

the most incompetent pharmacy i have ever been to. no matter when they tell me my ESSENTIAL prescriptions will be ready, i always show up to them not being available until the day after, or several days after, due to them needing to “special order” something. they fill the wrong size needles and the wrong dosages of controlled medications. they make my life as a chronically ill person hell, and they only ever give me the option to wait or go to a pharmacy across town. i would chose any other pharmacy if this wasn’t the only one accessible to me. Some of them are nice, but most of them are incredibly rude. I’m sure they go through hell at this location but i need my medications on the days i am supposed to pick them up. and if there is going to be a change in availability CALL THE PATIENT. beyond frustrating.