Rexall Pharma Plus

Worst experience I've ever had at a pharmacy. Went to pick up a prescription, waited for 45 minutes with my two young kids!! Even though I had dropped the prescription the day before and was told it would be 30 minutes. The staff won't make eye contact with you. They aren't organized at all.. they search the entire pharmacy to look for your prescription all while completely ignoring you. They will also ignore you when you tell them your doctor office is faxing over your prescription. You have to pointedly ask them to check the fax machine which is in plain view and you can see a pile of received faxes. Avoid this pharmacy. The staff are horrible.
9 years ago (28-07-2017)

Usually I don't do these unless I think something is excellent or really unfair. So the pharmacy I usually go to on Ottawa St in Kitchener is out of my medication. So I figure that's fine. I'll go to the pharma plus in Quebec Street mall right before work. No problem right? Wrong. I walk in and after a couple mins of looking at them with their head down they walk over. I ask for a refill of my medication Seroquel. I ask what I can get for around $40 as that is what I usually get (I have unlimited up to 360 tablets @ 100mg). He then says he can give me 20 tablets for $30. I'm pretty blown away by the price difference so I ask him to make sure it's right. Could be different name brand, dosage or even another drug he's thinking of. He rudely says "No that's the price you pay. You don't like it go somewhere else!" I try to explain maybe he has the wrong product or dosage. Nope he's not buying it. I say "Alright I'll phone my pharmacy and just make sure I'm not mistaken". Ya never know right? Call them............nope I pay just over $36 for 90 tablets at my other pharmacy. So he wants me to pay $30 for 20 tablets. I understand maybe they do have a mark up because they are in a mall even. But let's do the math. That's a 375% markup from where I pay! So obviously I'm not paying that. That's a god damn joke. Especially with the service I just got. He told me to try Walmart on Woodlawn if I don't like their prices. I check................they're $33 for 90 tablets. 409% cheaper!!!! Jesus Christ on a pogo stick! So if you like snarky service and ungodly markups. Then you've hit the jackpot bud. Have at it. This guy should be selling Leaf Tickets for a living or snake oil. Take your pick
9 years ago (12-07-2017)

Not very organised... whenever I am told my prescription will be ready I am ALWAYS waiting at least 20 minutes .. as I usually go on my lunch break you can see why this is frustrating. Do not rely on them to put your paper work through correctly either... I was given the wrong prescription a couple times. I've been avoiding this pharmacy which sucks because its a convenient location
10 years ago (15-11-2016)

The staff is friendly and helpful, no complaints there. However, the store is quite obviously poorly managed. Sale items are constantly empty (learn to order properly/assign adequate hours for staff to replenish shelves please), and I can't count the number of times items have rung through at regular prices, despite signs clearly stating it is on sale. Not impressed.
10 years ago (09-07-2016)

The folks in the pharmacy always treat me well. Feel like I'm part of the family.
10 years ago (11-12-2016)