Reid Brothers Plumbing and Heating

I had Reid Brothers install a Navien combi on demand water heating system. They did an amazing job. Everything went perfectly from initial inquiry to installation. The installation is beautiful workmanship.

I called Reid Brothers RB on November 26, 2019 because of a failed boiler at my house the previous night. Problem was the fuse in the Zone Control Board had blown. RB replaced with the wrong fuse 3 times and each one blew as soon as the power to the boiler was turned on. RB claimed the wiring was not correct and said it was not the way RB would have done it the boiler was installed over 7 years ago and had been working fine until then. RB rearranged different wires and bypassed the heating zone valves to allow only the hot water tank to be heated temporarily and left. They would come back the next day to re-wire the whole system. Within 15 to 20 minutes of RB leaving, I smelled burning and found smoke and sparks coming out of the Zone Control Board. I switched off the power to the boiler immediately. The following morning, I told the RB dispatch person of the fire hazard incident and met with total indifference. I found another plumber and he diagnosed the problem right away as a faulty Zone Control Board which he replaced immediately, but noticed the top of the Universal Intermittent Pilot Ignition Module casing was melted and cracked from the heat generated. It had to be replaced as well. Finally, the technician had to reconnect all the wiring that RB had dismantled in order for the boiler to work. He said there are different ways of wiring the boiler system there was nothing wrong with the current wiring system. I ended up paying over $450 extra on fixing Reid Brother’s incompetence. I wrote a letter to RB and sent pictures of bill and damaged modules. “Mike” from RB called and said he will investigate the event but the responsible technician is away. That was the last I heard from RB. This is a update since the review was published. RB contacted me after the above review was published. They apologized for the problem they had caused and for not following up with any remediation in a timely manner. They had also retrained the responsible technician and reimbursed me on the additional cost I had to paid. RB had eventually taken responsibility of the event and did what they could to redress the issue.