RBC Royal Bank

Ever try calling to speak to someone at this location? I have several times and get disconnect over and over. Very difficult to reach a real person. For the banking fees we are paying this is not acceptable service.

No follow up even after leaving messages with a mortgage advisor. When we called customer service they told us our request was already approved and that we would have to wait to hear back from our advisor at our branch.nAdd on: We changed our advisor at this branch and received much better service and follow up.

Love the Branch and Staff however hate the new automated telephone answering agent!!nTried to make an appointment to meet with my personal banker this morning and can no longer reach the small town Fergus Branch without suffering through unwanted bank advertising, account number entries and once finally connecting with a human answering all the question again.nFinally hung up and visited the branch and made the appointment in person!nNew system sucks!!!!

Very Friendly and helpful team at this location the only reason for 4 stars and not 5 is that the ATMs don't have the options that the TD ATMs have. other then that, the customer service rocks and there's always parking nearby in spite of this summers construction! Keep up the good work !

The automated messages as soon as you call are very frustrating. I’d also rather partner with a bank that prioritizes and respects the land and Indigenous rights.