RBC Royal Bank

Just came back from a visit at the branch on December 16th, 2016. Had a friendly welcome with a clean branch. However I did not like the fact that my situation was not fully understood and taken into account. Branch representative made general assumptions about my finances to justify a quick decision without actually looking into my accounts and history to draw a sensible conclusion. I will avoid walking into RBC branches entirely if I can.
9 years ago (16-12-2016)

This is the 2nd time that I used this branch to deposit a bank draft cheque which I was told by SCotia that it is good as cash. I don't need the cash at the moment but I just don't get it when they told me that they need to keep a hold on a cheque for 4 days. Why would I be told that it is good as cash ? The frustrating comment from one of the staff is " if I want , I can just deposit on my Scotiabank account." Is that good customer service? I have been dealing with RBC for a long time, I don't know why I always have issue with this branch. I used this branch because it's close to my house and this 2nd experience has keep me thinking if I should still go back here at this Middlecote Branch. Never again!!!!
8 years ago (25-04-2017)

So busy on weekend. Waited over 30 min and then quit... Understaff and staff are stressful... Don't care about customers' time.
8 years ago (04-06-2017)

Not impressive at all with the tellers very rude , she did not even care about what I was saying and I had to explain my situation 5 times before she actually listened and didn't want to help me to ld me call customer service kept looking at other customers instead of me and I will not return back to this branch !
8 years ago (01-03-2017)

I booked an appointment online and when I went into the branch the advisor didn't look like she wanted to help me at all, infact she rushed me out of her office. I hope all clients are not treated this poorly. I wanted to set up a pre-authorized payment into my RRSP and later found out she didn't even set this up. I wanted to close my TFSA, and she told me I could just do that myself. She used my kids as an excuse saying "oh , they must be tired, just close the account yourself online". my kids were well behaved sitting on the chairs in her office. another 5 minutes would not have changed anything.
9 years ago (07-09-2016)