Primeau Vélo Brossard

Excellent customer service. Great synergy between staff and very accommodating. The staff team is very knowledgeable and provided me with many useful tips when buying the CUBE ATTAIN GTCR 2022 road bike. I highly recommend going to Primeau Vélo if you are looking to buy any type of bike or related accessories!

I've been to Primeau many times over the years to purchase a bike and have my bike maintained and have always walked away happy with customer service and how nice the staff are. I was there on Tuesday and the two young men fixed my tire and made other adjustments on my bike in 15 mins even though at first they weren't sure if they could fix it that day. I am so impressed and thankful and will continue to recommend and go to Primeau for all my bike needs.

WARNING!!! They do not honor warranty claims even if warranty is not expired and you bring a proof of purchase. Bought a Lezyne digital Floor Pump in June 2021 at Primeau on Taschereau blvd., The pump hose plastic fitting broke 13 months after. I brought original packaging along with my Visa bill to Primeau, since they are Lezyne dealers, and the pump is covered by a 2 years warranty. I just wanted to have the pump fixed or get parts for repairing. Primeau refused to honor the warranty indicating I did not have the "Primeau invoice". They refused my visa bill with the transaction posting with their name and amount showing on the bill as proof of purchase.

The poorest customer service I have ever received. I got the unfortunate chance to be a part of the team of Primeau Velo, as a bicycle mechanic, I got the opportunity to see how the inside structure is. Team spirit is lacking, a complete disrespect of employees and customers as a result. The management isn't caring at all and is very pretentious. From a customer's standpoint, be prepared to be looked at like a inferior being. People there think they are better than you because they have a better helmet than you.. ridiculous. Do yourself a favor and go in another bike shop, where you would definitely receive a better customer service and treaded with respect.

I posted a review of a product I purchased from primeau velo website on the review section on their website. Unfortunately the review never ended up getting posted on their website as they have moderators who seem to filter reviews that aren't 4/5 star. I emailed and asked about the review and they said the moderator was reviewing it, 5 weeks later still not on their website. It seems fairly unethical to me to do this. I wouldn't recommend primeau velo due to these unethical practices.

Dont expect the store to make you not crash if you carry or dont carry a bag. i carry bag all the time on bike.. since its on my back. Seem owner dont read comment cause my 5 star meant "they didnt served me cause i didnt have a backpack for my items and they didnt had bags for me to carry the item" oh well its extremly expensive anyway. You lost my money and fidelity for Bag detail? ill trow tousands in someone else bike shop. This is too elite for normal people.

I understand that COVID hit hard. I understand that finding qualified and willing-to-work people is complicated these days. I understand that bike mechanic's' team can be overloaded with work, means business is booming and that's just great for our local economy. But... I don't understand how impossible it is to pick up the phone. Reception transfers me 'every single time' to the service department, and I get hung up on, never reaching anyone. Simply times out and no one ever took time to respond. If per any chance I get a hold of someone, it almost feels like my call is unwelcomed, making me feel unwelcome to go there. I don't understand how hard it is to tell bike-selling clerks to be kind, patient and polite with 'any' customers they ever get. Doctor, cashier, no matter who comes in should get same level of respect and quality of service. Acting condescendent with customers for their lack of knowledge on bikes is simply unacceptable Quality of service simply crashed after 2019. Don't know if administration changed, but I strongly recommend management to change gear and do a proper retrospection on QoS and customer service.

the service is warm, and there are many products. I will buy it again!

Worst bike shop I've dealt with in terms of service. The staff is not knowledgeable or helpful. They won't return your calls, they just want you to buy new and never hear about you again. Never going back.

I have been to Primeau Velo for a few years now. And I always have the same reaction . If you are not mid 40s to 60 and look completely ignorant or if the staff doesn't get the Dentist vibe it will be impossible to have some service. Over the past 3 years I probably have spent around 10k in this shop in various equipment. And I still can't have any service. The only reason why I would go there is that I really need something ASAP, usually they have a good inventory. Can't say that I would recommend it unfortunately.