Premier Dry Cleaners

Great pricing but had to argue a promotion they had. After agreeing to honor their promotion they wanted to charge me more and pay up front withought having Reasoning "you're getting a big discount". I decided to go to Hillary's and ended up paying a bit more but was worth it for the professionalism. I did not have to pay up front and their promotions were great. I recommend Hillary's by far, you get what you pay for.
8 years ago (30-12-2017)

Got my winter coat zipper replaced. Wow! Premier did it in one day and I even got an upgraded metal zipper for no extra cost. They were cheaper than Hillary's and the service was very personal. My kudos to this Family run business...a great model for others. Well done Team Premier
8 years ago (10-01-2018)

I had a dress and jacket cleaned at Premier recently and had a great experience! They were able to get the wine and oil stains off my clothes, and I was able to pick up the same day. Easily one of the friendliest family-run business in Ottawa!
8 years ago (30-12-2017)

I visited Premier Cleaners to clean my pants and Suits. Their 100% PERC Free cleaning was such a relief . The quality of cleaning was Fantastic. Truly a SPA for your Clothes. Must visit...very educational as I could see the whole process in action.
8 years ago (10-01-2018)

My response to the owners comment below on my review. Me: Yes, i informed you when the coat was brought in that it was ripped due to a dog attack. You: stated that you could fix it. You did not mention that it would be puckered. I should have been informed of that up front and then i could have made my decision on whether or not to proceed. Or, your qualified seamstress should have recognized this and let you know. As I attempted to tell you, I would have understood if you said it couldn't be repaired properly. Me: I have an agreement with the dog owner re:bill/cost of jacket. This is irrelevant to you and your business. I didn't ask for your "legal' advice/opinion. The pictures I have posted have not over emphasized the puckering. This is the "GRADE A" workmanship you delivered to me. One of the picture is taken in your store at time of pick up. The quality of your work is clearly demonstrated in the photos. The way you and your wife have dealt with my complaint has been nothing short of condescending and obnoxious. I met with you again to attempt to resolve this and was subjected to a lecture on how much "time i was spending on this" and how my opinion and the opinion of everyone i have shown the jacket to was irrelevant because we are not seamstresses was infuriating. Almost as infuriating as when your wife told me it was an old jacket that i used to walk my dog... i don't even own a dog and the jacket is not old. Lets not forgot to add that it took a total of 10 days for my jacket to be returned. It was dry cleaned and then your team "forgot" to complete the repair work. I was the one who had to point out that you forgot to do the work. Considering it's freezing out and this is my winter jacket, i was inconvenienced by the fact that it took a week longer than I was told it would. I will not take you up on offer. I am not interested in dealing with you further. I will never bring business to you nor will I ever suggest anyone visit any of your locations based on my personal experience.
8 years ago (29-12-2017)