PODS

Well executed! I didn't think moving would be so easy. Customer service was great and they have the best rates. No hidden fees
8 years ago (06-02-2018)

The concept of a storage POD vs renting a trucking is great. I wasn't going to write this but what happen now has caused my viral complaint. Sales person was a complete professional and that's why it got rated 2 stars rather then 1. Thanks Kieth. I was advised via email that my POD would be brought between 7:30 am to 10:30 am and picked up between 1 pm to 4 pm so I arrange these times with my property management and had it booked. Neither one happen. When I spoke to my sales rep he told me roughly 9 am. After 9 am I became concerned and reached out to POD asking for an update. I was told that the truck had issues and getting fixed. I was told should be there shortly. No problem I thought. Sure enough the truck didn't show up before 1030 am. I called again and was told it should be on it's way. My problem to this is no one reached out to me. I had to reach out to them to get information. The truck driver called me 2 mins later saying his on his way and would be there in a half hour. He finally showed up. I had the elevator booked until 12 pm which only gave me a 45 mins to load up because it took roughly 15 mins to drop. I was unable to get it loaded within that time and was charged 50 dollars fee. I took the fee and said well it's done and this is a one off. I received a call around 1 ish from the truck driver telling me he be on site 2 45 pm to pick up and I said that's great. I receive a call from my property management at 4 40 pm telling that the POD is still there and they are charging me 100 fee for blocking the receiving area if not picked up by 5 pm. Contacted POD and they continued to make excuses and advised me that's a rough estimate we give and nothing is guarantee. My problem is that we are not advised that before we agree nor does it make sense to provide an email and call regarding the pick up and drop off. Why even provide times? Now I'm a 150 Dollars debt with these fees. Speaking to the sales rep trying to resolve this matter she told me she would look into getting me some relief from these extra fees. I've been already on the phone with them for a half hour or so at this time and then I got disconnected. Just wasn't in the mood to call back and explain this all over again to someone else. I was hoping for a better experience on the drop off and by the way they came at 6 15 pm to pick up the POD. We are talking over 2 hours over the estimate window. Today is moving day and was hoping everything would run smooth. I get a phone call waking me up from the truck saying he is on his way. I asked how long and he told me half hour. I jumped out of bed thinking I was late and didn't put my alarm on. Took a shower and got out. Looked at the time and it's only 645 am!!!! My new place won't allow me to move in until 9 am!!! I was pretty clear with the second sales rep because I had to call back with the details that I can't move in before 9 am. A so called note was placed on my file. I don't believe that happen. I called the driver back and thankfully he said he will return and see if someone can deliver on time. He called me back saying someone will deliver after 9 am which still leaves me with no guarantee. I'm not sure if it's this company or this is just normal practice for all. Like I said, the concept of a POD is great but I don't believe the headaches are worth it.
9 years ago (01-08-2017)

Super convenient, great service, and if you pack it well, you won't have any breakage. Only issue I had was being billed once past final pick up and that was resolved hassle free. The website for delivery and pickup doesn't match up with the availability when you call.
9 years ago (11-03-2017)

This was pretty much one of the best experiences I've had with a company. Very professional, managed perfectly. Everything was exactly on-time and make moving less stressful. I have no idea where my POD is right now, but I'm sure it's safe and secure are ready to be delivered. I love it when stuff JUST WORKS!
10 years ago (06-07-2016)

Great moving experience, friendly customer service team and drivers / operators did a terrific job. Safe way to move with no breakage of any items. Thanks
10 years ago (28-01-2017)