Nice place to spend time with kids. Big enough and has lots of options to choose where to go, and what to do. But one suggestion for owners, do mandatory cleaning after each work day. Vacuuming and glass surface cleaning. At least. Last 3 pictures will explain why I pay attention to it.
Not bad. Adults can't go on the trampolines, which makes sense, but also makes the experience much less enjoyable. The slide with the intertubes isn't slippery and is essentially useless see photo. There is also a blocked off section needing repair for several months see other photo. There is a suction tube for foam balls but have never seen the foam balls... All in all, a decent place but if they fixed the above things, it would be a solid 5/5 from me.
Huge and organized indoor playground. The parking area is in front of the playground, but spots are limited. They have different areas for little kids, so it was convenient for our 2-year-old. Pricing is not the cheapest, but it includes 1 adult. Overall, it was a great experience, especially for winter months. We'll definitely return.
I booked this place for my son's 7th birthday party. The staff was very nice and accommodating! My son had a blast as well as our guest! They have some arcades,cafeteria and nice themed party rooms you can choose from. I was also allowed to bring our own food! But remember this was before pandemic,not sure how things are different now. Overall excellent service!
I had my daughters first birthday party here. My package included 25 adults and 25 children. The room was packed! It was only because the kids were out playing but for eating time there was no room. We had to take turns sitting to eat. Crammed in a room full of people was not at all enjoyable. Absolutely not right for the amount of money being charged. I booked online so I didn't see the place except for the photos but it was overpriced for what it had to offer. This place definitely needs an upgrade.
A lot of fun for kids - seems pretty tiring for adults and I do wish there was more to do for the adults although it is more for the children and you don't want to lose them so pay attention lol - all in all a great place and the kids will love it- they also have a few party rooms for birthdays etc.
Positives: Lots of fun for kids to climb and slide down, play hide and seek etc. Washrooms and area are clean. Negative: They don't let outside food just to sell themselves. Most video games are broken and just charge you but won't work. They won't let parents play on trampolines.
We planned our daughter's 3rd birthday party here and overall it was a success and a pleasant turnout. I chose the Emerald Package $599 option with a 530-8pm party time and we were allowed a 15 minute decorating window and it was decent but I felt more could have been added to the overall party package. The kids only had access to the playground but the trampoline and the arcade section of the facility was not added and had to be used at your own cost! I had come to realise that I had a shared party host Victoria and felt like I had to constantly look for her because I was not sure what the itinerary would be for the party first time using an indoor playground and we felt a bit rushed. The staff were friendly and could answer any questions you had. Overall, I would recommend that if a party is going to be planned at this facility, you have the option to opt out of the food and cake options and bring your own, I brought my own cake a chose their food option which is just pizza, juice boxes and water and anything that was not finished we were allowed to disburse between guests and or take home which was nice.
This is one of the biggest indoor kid's park we've been to and the kids had a blast. We came here for a birthday party and it was fun. Lots of entertainment and activities for the kids to do. Although it got a bit crazy busy especially around the shoes/coats area, and chaotic at times throughout the playground, the place seemed clean and organized considering the amount of kids and parents running around. The private rooms were nice and it was spacious enough for all those that attended the party. Would definitely come back here again for any other future celebrations.
This is my first google review and u can imagine how disappointed I am with Playtopia that makes me write my first review. I didn't spend a lot of time here as I am just dropping off my child to a birthday party. As a guest, I appreciate the family invited us, but as a customer I am greatly annoyed by... 1. The waiver. They need to us to key in the parent's birth year and month. Can't they just let us click a box giving consent that I'm over 18? When I told the staff about I'm not comfortable about it, she told me to lie about the age. Hmmm.what's the point of waiver then? I would have left with my child if we were not here for birthday party. Not to mention the staff was cold n unhelpful. 2. The floor is very dirty. My child's socks were all black after the party. I did go in to drop off and pickup my child . Which means I was there for a short while, but my socks were black too. 3. the staff I saw at the door didn't enforce must wear socks policy. He did glance at our feet b4 we went in, but I saw kids n parents with barefoot inside the playground. I wasn't there to see the facilities so I cannot comment on that. But with my experience I would never bring my child back here no matter how fun it might have been. Fantastic forest is maintained so much better. Go there instead.