Planet Beach Spray & Spa

I use to be a franchisee. Worst experience of my life until I went independent. Thank god I was able to get out of the horrid mess. The leadership, mentoring and branding management was laughable to say the least. Last I was privy to, in a conference call with all the Canadian franchisee owners and the planet beach CEO from the US, the so called franchise western Canadian owner went MIA leaving us all here in western Canada with nothing. I have to post 1 star because if I don't it won't let me post my comment. I would prefer to post no stars..... or rather negative stars. WORST FRANCHISE EVER.
10 years ago (16-11-2016)

Nice and clean
8 years ago (20-03-2018)

Planet Beach is certainly NO spa. Very disappointed, will NEVER recommend. I had a Spa Finder gift card of $50. to use so I searched up businesses in my local area of Sherwood Park. Planet Beach may be okay for tanning, but for spa services it is a joke. The massage services offered were a chair massage, or a lay down bed type that is called the Slim Capsule. It reminded me of a tanning bed that pumped in steam and had infra red lighting. The massage part was that the bed piece you laid on vibrated. It didn't target areas or roll massage. I could have got the same sensation by lying in the back of a pickup going down a gravel road. The vibrations made my teeth chatter. To top it off the gift card I had was for $50, but the services available to purchase using the Spa finder card are all priced at $40. I could not use the 10 dollars towards any other service or product. And they can not give change back on the gift cards. Basically giving the 10 to Planet Beach. This is not a SPA business, and the administration of the Spa finder cards is unfair.
14 years ago (22-10-2012)

On March 27th 2010 I signed a membership with Planet Beach to withdraw $54.95 + GST ($57.70) on the 1st of every month starting on May 1st 2010 for 12 months. My date of fulfillment was March 27th 2011. The contract states upon reaching the fulfilment date I can cancel at anytime with 30 days notice without penalty. I cancelled my membership in March of 2011. This should have resulted in one more payment being withdrawn from my account in April of 2011 for the amount of $59.70. The name that shows up on bank statements was a # company 1157854 Alberta LTD. In November of 2013 I notice a payment withdrawn from my account for the amount of $60.59 (not even the correct amount on the contract) from Planet Beach. I contacted my bank who stated that there was monthly withdraws under that company name since August 2013. I contacted the manager at the location immediately and got nowhere so I found the email address for Planet Beach Western Canada - Mark Blaney. Who told me to contact my home spa. Then I received an email from the owner of Sherwood Park location Michelle Blaney. Who also stated she could not find my cancelation form and that I could come in and sign a new form and that all debts would need to be paid in full. (Mark and Michelle Blaney are both owners of the Sherwood park location.) I emailed her back and stated I would not be signing another form as I did this in 2011. I also had the $60.59 payment in November returned and put a stop on all payment withdraws from my account. They never contacted me again. There were no more withdrawals or attempted withdrawals until January 2nd 2015 when Planet Beach withdrew $976.09 from my account. On January 2nd 2015 I contacted the manger who said she did not have an explanation as to why this payment was withdrawn. She stated she would contact the 3rd party company and find out why they did this and get back to me. On January 3rd 2015 I spoke to an employee who stated that my membership was cancelled and couldn't tell me the date. January 5th 2015 I emailed both Mark and Michelle Blaney and received no response. January 6th 2015 I received an email from the manager Sarah Wamlsey stating that she could not find the cancelation form that she could have a new one ready for me to sign and gave me the phone number to Merchant Treasury Services stating that I could contact them. January 10th 2015 Called and spoke to Ashley and asked if she could send me the letter that went out in 2013 that would have stated the monthly membership fee increase no letter was sent. In addition to this the last time I tanned at Planet Beach was on September 19th 2010. On the contract under customer payment authorization it states number of payments withdrawn 12. Total unauthorized charges is $1750.49
12 years ago (11-01-2015)

Dealiing with the staff at this location has been nightmarish and heinous. My account was double charged, for several months. I sent an email, notifying management my intent to terminate membership. My account was still charged. I have tried to talk with Sarah, the manager. Who's people skills are abhorrent. I have talked with their accouting dept, they dont even know what I have paid. How is that lack of knowledge even possible? I have asked to talk with the owner. The jolting response from the owner to staff, that was conveyed to me "I dont speak to customers, my manager does". My intent is to fight this lack of customer concern and disregard to the fullest. The total torpor for my problem is unbelievable. Not only would I not recommend this place of business. I would CAUTION anyone concidering using them. I would encourage responses back to me, so we can possible go after this on a larger scale. Their contemptuouos, derisory regard for customers is astonishing. Madison North
12 years ago (10-06-2014)