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Pizza Hut

  1. Minidoka County
  2. Minidoka County Food
  3. Minidoka County Restaurant
  4. Cassia County Food

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Pizza Hut

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Get oven-hot pizza, fast from your local Pizza Hut in Rupert. Enjoy favorites like Original Pan Pizza, Breadsticks, WingStreet Wings, Hershey's Chocolate Chip Cookie, and more. For customer support please reach out to our national Pizza Hut channel at www.facebook.com/pizzahutus

Address: 302 Oneida St, Rupert, ID 83350, USA
Phone: (208) 436-1188
State: Idaho
County: Minidoka County
Zip Code: 83350


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Reviews
I called twice. The lady was talking a hundred miles an hour and when I said excuse me, can you repeat That? They hung up. Twice. Normally I would order online because phones aren't the easiest for me. But thier site wasn't letting me add to my order.
7 years ago (06-10-2017)
Rupert Idaho Pizza Hut Yesterday the manager Eliza was training another new manager trainee. How, I don’t know as the trainee was just standing there the entire 40 minutes. So we got there about 645pm. No one was out front to greet us. We waited, Eliza came out finally and asked for us to have patients as they were training. About 5 minutes later they finally emerged to take our order. The entire time, no one representing Pizza Hut could be seen. We decided to go ahead and dine in, so we have our order, paid and then took a seat at the tables. Our boys were watching the order on their progress monitor that Pizza Hut has at the entrance and came and told us when the order said it was ready 20 minutes after ordering. But wait...still no Pizza and no one around except the trainee standing there by herself behind the counter. Another 5 minutes passed and we got up and asked the trainee (only visible worker) where our pizza might be? She didn’t have a clue, but she did look at the boxed pizzas in the warmer - still no pizza or cheesy-breadsticks for us. There was a pizza that slid on the table as it exited the pizza oven that was still just sitting there waiting for a worker to do something with it. Another 5 minutes passed and now my wife and I are both asking where our pizza and cheese breadsticks are. Still nothing. Now the pizzas in the warmer and at the pizza oven exit table are still sitting there. Finally Eliza pops up and we ask her what is going on. She looks at us and ignores us. My wife asks if she could look into it? Nothing- ignored. Again she is asked and she said she was busy and had things to do. Amazing the attitude from the manager- she has no business being employed there. Eliza keeps looking down so she doesn’t have to look at us and subsequently talk to her waiting and already paid customers. She finally walks back and reemerges with our pizza and breadsticks in boxes- they were sitting in the pizza warmer for over 10 minutes at that point but the trainee couldn’t even figure that out. I would imagine that a manager trainee should have some sort of motivation but that looks like we all have to look forward to regarding the future service at Pizza Hut. As we are handed the boxed pizza and sticks without even a word from the staff, my wife replies “wow, you aren’t even going to apologize”? Nothing but with her head bowed, you could see the manager - Eliza smirking as if the whole thing is funny, kinda like she is thinking what are you gonna do about it. Infuriating! Just because we are a smaller community doesn’t mean that we have to put up with below substandard customer service and attitude because there are a lack of options. There needs to be a complete change of management and serious upgrades to customer service. So during all the ignoring of customers, attitudes, turning and walking away from customers while they are asking questions, etc.; Eliza said back to my wife’s second request for an apology that she did not give her a chance. Well, she had many chances but instead just kept digging in her heels. There are many good businesses in our community that earn and deserve our hard earned money and we should not be wasting it on the Rupert Idaho Pizza Hut. Since Eliza doesn’t care about her customers or her job, we handed her back the boxed pizzas and breadsticks, took a refund on the food and walked out. Remember, we were waiting at the counter by 6:45pm. We finally had our order taken at the counter about 6:54 and were getting a refund after 7:30.
7 years ago (05-10-2017)
Waited for 5 mins for them to open the store after it was time for them to open then stood at the counter for another 5 mins yes i timed it. Before i got any service then after i order was infromed that it would be 15 mins from the time that the cook was done with his smoke break very unimpressed with this pizza hut
7 years ago (23-09-2017)
Big line they need more workers and one employee rude a guy employee
7 years ago (22-10-2017)
Good pizza a little bit slow sometimes though.
7 years ago (20-08-2017)
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