Pinecrest-Queensway Community Health Centre

This place used to be the best clinic in town, and over the last 7 years or so, it is now one of the worst. My appointments has been rescheduled, without notice so many times. The worst instance was last Monday when they had a supposed network issue and failed to notify their patients that they would close the clinic due to this. Also, no one could contact the clinic. So, obviously many people showed up to the clinic for their supposed appointment only to find out they closed mid-day without notice and without a simple sign on the door. Horrible service. Also, don't get me started on the receptionists with their attitude and lack of service.

Wonderful and caring service. Doctor, Nurses and receptionist all of them very professional and nice service. Since 1996 I'm going there.nI feel lucky that I have a family doctor. Thanks to PQHCS.

This clinic sucks in every way possible. Good luck calling them and booking an appointment, you may aswell book off your whole day to maybe get a chance to talk to them. They say they will call you back and don’t. You won’t be able to get a appointment anytime soon.

So, I’ve been with PQCH for 19 years, I’m 23 and mother brought me when she immigrated here from Africa, the service back then was immaculate, up until 2012-13, not sure what changed. Maybe it was the staff, maybe it was the training regime but they suddenly stopped caring about their patients, we have rude receptionists who won’t answer the phones, their voicemail machine asks us to call back when we should be put on hold. They also don’t know a lick of French. The nurses there are constantly being replaced, they don’t keep up with patients, when you need a refill of your prescription, they can take weeks it took me a month to get your medication back. The same medicine they put me on the first place. This place has become an absolute embarrassment to this city and we want change. The infant clinic downstairs doesn’t have a direct line to the clinic above them and tell us that they can’t do anything about the phones not being answered? What kind of service are you looking to provide for your patients? Because it’s not helping.. This review was long overdue because I know the people are trying, but to me they aren’t trying hard enough or else I wouldn’t be here giving you guys a book about their services.

My family has been a client of PQCHC for over 7 years, NPs are amazing here, they always listen and take of patients.