Phoenix Homes - Ottawa

Reviews, get directions and information for Phoenix Homes

"Phoenix Homes has been building the finest residential homes in Ottawa, Canada since 1988, including townhomes, condos, flats and bungalows. Our inventory includes a wide variety of styles and floor plans from traditional single family homes to chic new urban flats. Find your dream home now."

Address: 425 Amar Ln, Nepean, ON K2J 0C2, Canada

Phone: (613) 823-9266

Website

State: Ontario

County: Ottawa Division

City: Ottawa

Zip Code: K2J 0C2

Opening Hours

Monday: 1:00 – 7:00 PM
Tuesday: 1:00 – 7:00 PM
Wednesday: 1:00 – 7:00 PM
Thursday: 1:00 – 7:00 PM
Friday: Closed
Saturday: 12:00 – 5:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews

Very unhappy with their sale process. Very unethical in my view. They used a real estate firm to sell one of their ready for occupancy home but they included in their counteroffer a requirement for us to sign their standard agreement within 5 days. It took us 4 days to get a copy of this standard agreement and then saw that they were changing the basic agreement reached through the offer process such as final price and closing date. I was then asked to sign it as is or the offer would be null and void. I couldn’t sign such outrageous agreement and they cancelled their counteroffer.  This practice should be illegal. I was dealing with them in good faith but they certainly were not. Phoenix Homes Ottawa is just a common greedy and unethical builder.

Our experience at Phoenix Homes Design Centre was top notch! Our design associate Joe Khoury was amazing! He was very pleasant and approachable, he helped us through every step of the design process. We did not feel rushed, he answered all our questions and if he didn’t know the answer he would find out and get back to us promptly. Joe was very helpful in advising us on design issues. Joe and the Design Centre was the high point of our purchasing experience with Phoenix Homes.  The McNeil’sService:&nbsp;Interior design

We bought a home in pathways phase I. We loved the process from beginning to end,  the finishes were really nice and the pricing was bang on. I would recommend Phoenix.

You better go with another builder with your loved floorplan, dont rely on Phoenix to custom your floorplan. Phoenix charged different price for same upgrade for different customers. If they see you need that upgrade, they charged you more. I purchased lot 272 in pathway in Sep 2020, paid 300k in upgrade. They charged me almost 46k when people pay only about 25k to extend the squarefootage. I sent the vice president an email to complaint but all he said was “i stand by the decision of my sale manager”. I am going to write a review in all of website, google, social media etc about Phoenix. House is not built yet but i am absolutely not happy about them. On top of that, they delayed my house twice. It is about 2.5 years since the date i signed contract with them and my foundation is not even started yet. Not cool at all ! Luckily at least i am not paying rent while i am waiting for them to built my house, otherwise it’s gonna be a big mess for our family. Do not go with Phoenix, they may take 3 years to finish your home. Lots of change in 3 years, you should not take the risk of waiting game and their nonsense customer service!!!

Lots of floor plan options and the ability to customize. Trish at the design centre was also really helpful throughout the process!

The home designs and layouts for Phoenix homes is beautiful. The design centre has lots of options to choose from and Trish is an absolute delight to work with. This is where my positive review ends.  Once you buy the home, you will notice that the customer service and support for home repairs is beyond subpar. The issues noted in the PDI will not be fixed in a timely manner. Repair coordinations are unreliable and it’s clear that the company does not value the time you take off work to wait for them. The customer service is atrocious, it is clear that even from the management level, that customer experience is not something that they care about. The painters they have chosen to subcontract to is unreliable and does a really terrible job.  There is not much point in escalating to the management level, as it’s clear that this company does not care beyond the sale of the home.  Should you be looking at a new home from them, be careful and take heed of the negative comments. My biggest advice would be to hire your own painters. It might be faster to DIY projects than to wait for them to fix things. Expect communication with management to go south. Overall this has been a very negative experience, which is a pity as this is such an important purchase of our lives.  Advice to management: learn to deal with frustrated customers with a little more tack, a little more patience and focus more on solutions rather than pushing the blame on everyone else and the industry itself. Be different, be the company that your clients can trust. I understand that some delays are beyond your control, but how you treat your customers is fully within your control and as a business you should care about how your customers are treated.

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