Pep Boys Auto Parts & Service

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Story

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 1006 New Britain Ave, West Hartford, CT 06110, USA

Phone: (860) 570-2525

Website

moc.syobpep@sutcatnoc

State: Connecticut

County: Hartford County

City: West Hartford

Zip Code: 06110

Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

Wife had a scheduled appointment, that she showed up on time for (having sacrificed needed work-time to do so). Rep (who also happens to be the manager) told her he would not be able to get her in today. My wife is annoyed, but asks if a same time appointment another day can be made, as her availability is limited, being an accountant during tax season.

The manager replies that he makes 6pm and 7pm appointments, but hardly ever gets to them because so many 5pm appointments are made. All the while, he was incredibly demeaning and had a “it’s your problem, not mine” attitude.

Neither of us will ever bring any business to Pep Boys from here forward, and will be actively discouraging friends, family, and all who will listen from doing so. What an incredibly poorly run business.

To any Pep Boys corporate or HR presence that may see this review, it’s time to clean house in West Hartford. Your employees there will actively lose you customers and profit if allowed to continue their conduct unchecked.

 7 years ago (26-03-2018)

What can I say about Pep Boys. Well I do not know why they hire people with no automobile knowledge at all. These people are pretty lost. I have never seen so many people standing around doing nothing. Some advice for you Pep Boys, why don't you hire one or two people that have some knowledge of the auto business and pay them a decent wage, instead of fifteen people that know nothing and pay them minimum wage. You think your customers don't realize this! I guess common sense is the thing of the past.

 7 years ago (22-02-2018)

Avoid at all costs - Pep Boys either lied to me or broke the law by allowing me to drive away with broken sensors (I replaced two but my low pressure light would not go out so I returned and found out Pep Boys broke all 4 tire sensors during a routine tire change - $80+ each). I also waited until noon to have 4 tires replaced after arriving early for my 8AM appointment (they open at 8). Then, I found out Costco not only charges less the price for tire sensors, but if they break a sensor they replace it for free. After 12 years of driving, this terrible experience warranted my first and only online review..

 7 years ago (13-02-2018)

This young man helped me he was very polite and helpful. He even tried to help me place the idem on to my car. I will deff ask for him again.

 7 years ago (02-02-2018)

The absolute worst shop I've ever been to. I dropped in and asked bozo the clown what the charge would be to change an oxygen sensor for bank 1 and bank 2. He said the job would take an hour and a half... mind you it took me only 10 mins.... he needs to get a real job instead of trying to screw people for a living.

 7 years ago (10-03-2018)

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