Penske Truck Rental

*** Beware of this place, its rates and its MANAGER *** We made 2 innocent errors, we miscalculated 2 locations we had to go to, ending in many more KM added to our trip - I also parked right beside the parking lot because IT WAS FULL and got a ticket as the truck sat there Saturday night until Monday. (Just an FYI - When we picked up the truck, many trucks sat exactly were I ended up parking) Not only we paid for the regular fees and gas, the manager insisted that the high per KM rate remains the same (this is just a wear-tear fee that he could have easily reduced??!) - To add insult to injury - the manager declined to do anything even after he told me about the ticket - and never even thought of offering a small break towards the next purchase. This was the last place that had available trucks - NOW WE KNOW WHY.
1 7 years ago (30-10-2017)

We have a business account with this particular location and rent multiple times a month. The rental desk staff are very helpful, attentive and accommodating to our needs. The trucks are always clean and ready to go. Well done team!
5 8 years ago (13-01-2017)

Awesome experience renting a fleet of trucks for my transport company. I will be using Penske for all my rental needs moving forward. Thank you guys! Top-notch customer service!
5 8 years ago (19-01-2017)

Amazing Customer Service. I had a gentleman by the name of Mr.Green take care of me. Worked out great - thanks guys !
5 8 years ago (19-01-2017)

Re Penske truck rental at 20 Costa Rd, Concord, ON --- I can only describe my experience in one sentence "untruthful, felt manipulated, time wasting, agonizing and hassle-full experience.". First they said that the truck I booked was on the US website and they don't have my truck available (the website allows you to book in Canada locations) - than the price that I booked the truck was also not right (website is wrong they claim), than I had to buy insurance with 2K deductible, the part that website offered as an option to add on and ability to decline suddenly was mandatory at the time of pick up. When I voiced my objection, suddenly Manager was able to fix my prices (as a favor), eventually I was forced to get a much larger truck with refrigerator which I didn't need, even though they gave it at no extra charge, but much harder on gas and much more difficult to maneuver around (again as another favor) that I didn't need at all. After I dropped-off the truck that night, next day I realized they charged me 24 cents per kilometer (my booking was 19 cents - they claimed it was because of it being the bigger truck that I didn't need or want) also I noticed licensing fees that the website had booked it at $2 a day, I was now charged $3 day (no explanation for that / a week later manager is still suppose to get back to me on this). Their tracking of my mileage was 10 kilometers more than what I had recorded. Finally, it took 2 hours to pick up the truck because of my trying to resolve the differences between reservation quotes and their demands ( wasting 2 hours of my tightly scheduled day) - regardless of all that reasoning, on my absence they managed to charge my CC approximately additional 10 dollars or so which they were not suppose to. Also, they calculated 700 kilometers in advance ( which I had mentioned that my need was local and my mileage would not be more than 100K at most) plus all the rentals and fees and taxes, and with all that, as if it wasn't enough, they pre-auth my CC $400 in addition of the total of all that. I felt manipulated and lied to. it felt that this location is in the business of overcharging rather than honoring their national standards and reservations. This was a time wasting, agonizing and hassle-full experience.
1 8 years ago (27-12-2016)