Pearle Vision

I can't say enough good things about the staff at this location. They were all extremely helpful choosing my new frames, with adjustments and even changing frames when we couldn't quite get the new ones to fit just right. I would highly recommend them!
7 years ago (07-09-2017)

I bought glasses here and it took nearly six weeks to get my new glasses as they mistyped my prescription onto the computer when they ordered them. But we didn't catch that right away, when I went to pick up the first pair that arrived (around two weeks after ordering and paying) I found they were full of small dots/pits from a manufacturing error, so they had to send them back. Two weeks later the new lenses arrived and I went to pick up my new glasses and discovered that they had mistyped the prescription and had to be sent back again. Two weeks later the new lenses arrived and they seemed good and I took them home. But around six months later small pits and dots appeared on the lenses. I took them in and they said it was an error in the manufacturing process and the putting on the anti-scratch/anti-glare coating. After admitting that they were defective they wanted me to pay half for the new lenses (which would have been over $100). They refused to fix the issue without making me pay half so eventually I broke down and paid, and then when the same issue appeared again six months later I decided I would never shop at Pearle Vision again. Quality of product is horrible, quality of customer service is questionable, the time to get your glasses is ridiculous. And the quality of product is the worst I have ever seen. Wal Mart and Superstore excel in quality and warranty and price (Around half) compared to Pearl Vision, and most eye doctors have better prices.
8 years ago (24-09-2016)

Every time I go in they are under staff and someone has to wait . This last time it happened to be me as I waited for my glasses that had "arrived" . But no , everything arrived except my lenses and I wasted an hour of my time since they only had one lady dealing with every customer . I've got my glasses and lenses from a different shop before in a matter of a couple hours so I can promise you I will never go back to Pearle Vision again. Everything was nearly $600 and im sitting around waiting ? Not really .
8 years ago (09-03-2017)

Good experience at this location. I had two pairs of glasses made during one of the Buy one, get one free offers. Glasses were finished ahead of schedule and so far, have been thoroughly enjoyed. Good selection of brands and styles here, likely to return for future services.
9 years ago (09-07-2016)

I decided to stop by pearle vision yesterday to see if I could have a trial pair of contact lenses, as I had lost one of mine at work. ( I work in the mall ) I had told the lady at the cash desk, who was very rude and laughed at me when I told her I lost my contact lense. She said she wasn't able to give me a trial pair, because I needed to have my prescription faxed over to her. I told her I was desperate for a pair, then she told me to book an appointment for the next day during the evening, which would never have helped my current situation. I will never be returning. Horrible service.
9 years ago (16-06-2016)