Passport Canada

They refused to accept my daughter's dentist, who has know her for more than two years, as a reference. So, we decided to go with the people who know us the best. Those people happened to be in Mississauga. They answered all the questions satisfactorily. The passport office abused my daughter by asking her so many inappropriate questions like why did you not have friends at school, who can be your reference? Why do you not have neighbours who can be your reference? They abused their power, kept asking my daughter to fill out declaration after declaration.... They demanded a statement explaining why my daughter and I shared the same phone number when the had specifically told us it was Normal to use the same phone number. The demanded a statement why there was more than one address on the application when we had already explained that the day they accepted our application; we had even asked them if we could correct that to avoid confusion, and they refused. The more questions we answered, the more questions they came up with. We did nothing from Monday to Friday except run after these people to obtain the passport. My daughter already had 2 previous Canadian passports. She was born in Canada. None of that seemed to matter. Their supervisor seemed to have neither a brain, nor a heart. Small town mentality. Does NOT deserve to work there. Never had a similar experience anywhere else. Manager we spoke with was JAQUELINE. Because of their deliberate delaying tactics, had to cancel my trip at the last moments....significant waste of effort, time, and money. Hope this will bring happiness to their hearts....
8 years ago (16-12-2017)

They refused to accept my daughter's dentist, who has know her for more than two years, as a reference. So, we decided to go with the people who know us the best. Those people happened to be in Mississauga. They answered all the questions satisfactorily. The passport office abused my daughter by asking her so many inappropriate questions like why did you not have friends at school, who can be your reference? Why do you not have neighbours who can be your reference? They abused their power, kept asking my daughter to fill out declaration after declaration.... The more questions we answered, the more questions they came up with. We did nothing from Monday to Friday except run after these people to obtain the passport. My daughter already had 2 previous Canadian passports. She was born in Canada. None of that seemed to matter. Their supervisor seemed to have neither a brain, nor a heart. Small town mentality. Does NOT deserve to work there. Never had a similar experience anywhere else; I HATED this office.
8 years ago (14-12-2017)

Horrible customer service. The clerk in booth number two was very rude right from the beginning. I wish I had her name but she wasn't wearing a name tag. Her first words to me were "Do you have a yellow?" Not knowing what she was referring to I asked her what she meant. She again asked me if I had a yellow in the same disrespectful tone. Again, unsure of what the heck this clerk was referring to I stared at her hoping she would clue in that she isn't making any sense to a client that just walked in. She then said "So you answered my question incorrectly..." This was pretty shocking considering this was the second thing she said to me. Horrible first Impression. I asked her what she was talking about and what the tone was for. She brushed it off and put on her good customer service skills hat. From that second on she magically turned polite. Good luck people.
7 years ago (09-03-2018)

My past two experiences at this passport office were amazing. Every employee was a pleasure to deal with and the last gentleman I had help me, went out of his way to help with every issue and made sure I got my passport in time for my trip! I have nothing bad to say about this office.
7 years ago (31-01-2018)

Fast and very efficient. Staff was very helpful in explaining the necessary steps I had to take to fill out my application.
8 years ago (20-03-2017)