Pandora

Prices are comparable to big expensive chains...staff friendly and helpful
7 years ago (23-04-2018)

I was pretty reluctant to go into this Pandora location based on all the negative reviews. I was pleasantly surprised! I had called in advance to find out about the silicone liners for stationery clips as I did not want to drive up to Kelowna for no reason (I live in Penticton) and was told that they do carry these liners. That's all I went in for but the sales lady I was working with helped me even further by doing ring measurements for me and showing me how the liners work, etc. She probably spent about 10 minutes with me, which I was most appreciative of. (Her name was Angela.) I ended up purchasing two rings and was given the liners. My second visit here was just as good. I had emailed Angela to find out if two charms were available and she set them aside for me for when my husband and I could be in the store together (as they were my Xmas gift). We were told about the promotional winter heart bracelet and so spent enough to get that. I was helped by another lady as well and she was also pleasant.
7 years ago (19-12-2017)

I was wearing three sterling silver rings at work, one of which was a Pandora ring that I love. After I was done work I noticed that my Pandora ring and not my others had turned black. I did not handle any chemicals or do anything out of the ordinary. I tried using silver polish, which should have worked and it didn't. I brought my ring in to Pandora to see if they had an idea of what I could do to fix it. The manager told me that I was lying about what happened to my ring and that there was nothing she was willing to do to help me despite the fact that I have a warranty. I explained that I did not want to argue with her and that I just really love my ring and want to know what I can do to fix it. She told me they would take the ring and try to clean it and for me to pick it up the next day. When I came in more than 24 hours later the ladies working told me that the ring had not been cleaned yet (the young ladies were really nice). The manager is incredibly rude and I will be writing a letter to Pandora and will never shop here again. I am very disappointed since I thought Pandora was known for their better quality and customer service.
7 years ago (26-07-2017)

Awful costumer service, A week ago, I went there to perches a bracelet and a charm They don't even know what do that have I was asking a specific charm Without doing any afford, he reply me with " I don't think we have it." And about few seconds later, I found it in the display box that he show me (come on, it's right in front your face, at least pretend you try to look for it :/) And all the staff seems like all going through a hard day All the experience in pandora is very different from Vancouver. Very disappointed with orchard park pandora 😞😞😞😞 The staff who help me don't even give me a beg for my purchases. I have to ask for it 😐😐😐
7 years ago (09-10-2017)

Terrible customer service, extremely rude & unhelpful in store and over the phone while I was trying to exchange a ring for a different size
7 years ago (28-01-2018)