Osaka Sushi All U Can Eat

Used to love this place but now the food was either a hit or a really big miss. You could tell that the frying oil was being used way too long in the fryer (not changing the oil enough) on their fried items; making everything fried taste bitter and burnt despite not being overcooked. They used to make my favourite food (pork cutlet curry) the best here but was disappointed in the fact that the cutlet tasted burnt, there was barely even a drizzle of curry which made it dry, and somehow the rice tasted almost putrid or bitter which made it impossible for me to even finish the serving. Teriyaki beef was very good though. The only reason why I am giving this a two star instead of a one was that *some* of the food was good, the server we had was very polite, and the orders (that did make it to the table) were done in a timely fashion. Sadly to say though I am not going to be coming back here.
7 years ago (17-03-2018)

The food is GREAT! Love it, but every time I go, after my first order they don't serve you or bring out your food in a timely manner. The wait staff is terrible. They do not look after their tables at all. Kitchen person left for classes and owner took over which resulted in over an hour backup in order. Waited literally over 1 hour and a half on Valentines day for second order, had to inquire 4 times. Almost left without paying. Not the first time this has happened.
7 years ago (16-02-2018)

What's missing shouldn't be a regular question from your server. That's the biggest hitch, there's always something missing from your order so be prepared to keep track. Do speak up and ask your server for whatever you need because it is an ongoing issue with the kitchen. Service is good otherwise. The atmosphere is nice, relaxed good decor. More adult than family crowd. My favorite dish is the 'Thai sweet and sour chicken' it's got a tasty coating with a great pineapple and sweet chilli sause.
7 years ago (02-04-2018)

Not the best quality sushi but its very good for an all you can eat sushi place. Service is decent sometimes there is a language barrier. However the owners are very nice and helpful. Osaka has been my go to sushi place in Sudbury for the last 6 years. Update: There is a less of a language barrier lately, however you don’t always get your food in a timely matter and/or do not get your full order due to poor order tracking. As for the food it’s still pretty good.
7 years ago (31-01-2018)

Went here at about 6:45 PM and stayed until we finally got fed up waiting for our food and left at just after 9 PM. Payed for the all you can eat deal and 10 out of our 17 ordered items DID NOT get delivered to our table. The wait between the few items we recieved at a time was about 40 minutes. At the end of this ordeal the person that was taking care of our bills blamed us for not speaking up even though we told our waiter on THREE seperate occasions that we did not receive all of the items that we ordered. He said to us, "it was not busy, you should have told your waiter of your problem" (which we did). Also him saying that it wasn't busy (there was no more than 2 other small groups in the restaurant throughout our entire stay), just helps prove the point of the terrible service that this restaurant really has. After negotiating with the boy at the cash for 15 minutes or so, he told us that he would be WILLING to take 15% off but only if it was placed all on one bill so that he wouldn't go through the inconvenience of putting discounts on a few different orders. He told us that he didn't want to give us bigger discounts because then he might have to talk to the owner of the restaurant and that the owner might get angry with them. If the owner doesn't know about the complete lack of service shown by his employee's then how will he fix it? Something tells me that we aren't the first group to have to suffer through this type of service at this restaurant and by the looks of how they handle problems we definitely won't be the last. At the end we had 2 people with us that payed 25 dollars for TWO items. Completely ridiculous. I'll be happy to never go to this restaurant again.
7 years ago (16-03-2018)