Niagara Electronics

I found them to be rude and impatient. I will never deal with them again. Seriously, when did it become wrong for the customers to ask questions when it's my money I'm spending. The owner of this place should take a hard look at his staff. They may know computers but they do not know customer service.
8 years ago (28-03-2018)

I went to Niagara Electronics because I had heard good things about Joe, however; I came away sorely disappointed, frustrated feeling I was trying to be scammed. From the moment I stepped into his tiny office, he seemed extremely impatient. I had a screen problem with my HP laptop that I was hoping he could fix. When I told him that I had disassembled the screen myself and checked the LCD cable he said abruptly, "You really shouldn't do that, you know," adding that I could have "fried" something. I calmly told him that I knew a little bit about computers and that I had unplugged both the power and the battery before inspecting the screen. After inspecting my computer for a couple of minutes, Joe announced that I would need a new LCD screen. I wasn't altogether surprised since I knew I might, but I asked him whether the issue might be a loose or faulty LCD cable. This is when, to my great surprise, Joe became totally impatient. All I wanted was extra information so that I could make an informed choice but he seemed to resent my questions (including whether I could get the same model screen as the one currently on my laptop). At one point he said, "You don't seem to know very much about this stuff" (even if that were true, do you tell a customer that?) and that I was trying to "railroad" him. How was I trying to "railroad" him? By asking questions. Has it become a crime to explore all one's options? Like most students, I have to be careful about my spending and so I wanted to make sure that JOE was sure that the issue was with my screen and not the LCD cable. I never expected to be treated so rudely and unprofessionally. I told him as much and took my computer and left. I found a place nearby where the owner was much more professional and patient. I will never come back here; that was Millennium computers in Welland, Nick.
9 years ago (21-05-2017)

Been dealing with this company for over 10 years. NOT one computer system built by them for our company has ever crashed and broke down. Solid computers...and solid service.
9 years ago (13-12-2017)

Service was good. Needed them to find lost files on the hardware of my Mac. They succeeded and did so on time within my time constraints. They worked efficiently.
9 years ago (18-08-2017)

Terrible customer service. Ask a simple question and it feels like its a burden to them to answer. They will not compete price wise with any major companies and over charge for their products.
9 years ago (22-05-2017)