New West Collision

Great customer service! The manager, Tim, was super helpful, and my car looks great!
7 years ago (27-04-2018)

Went in for a small out of pocket job, got a quick estimate (which turned out to be accurate) and had my car repaired quickly. No pressure to go thru ICBC unlike a nearby place where they refused to even give me an estimate of how much it would cost out of pocket (presumably so they could milk ICBC). And communication was not an issue as the manager was a native English speaker.
7 years ago (16-02-2018)

They seem pretty fastidious about their work, but I wouldn't recommend going there if you don't speak Korean. The manager and a technician both filtered their discussion to me through one of the desk workers, whose own grasp of English seemed a bit shaky. They turned down my request for an ICBC quote because my vehicle (a Saab) was "too hard to find parts for." They didn't bother searching the ICBC parts system at all, just took a look at the vehicle make and sent me away. This after I called them and they told me to come out and they'd be happy to do the quote for me. In the end, I went to AutoMind a block up the street and they had the whole process done inside of 10 minutes.
7 years ago (26-10-2017)

I'm very sceptical of car repair places. Went in for an icbc repair, and got a quote for other parts. Excellent prices, true to their word, top shelf service (arranged all car rentals. Kept me informed). Special mention to Tim, who impressed with his customer service and proffesionalism. I would and do recommend this business.
8 years ago (29-09-2016)

Well trained technicians with several ones fluent in Korean and Mandarin.
9 years ago (20-08-2016)