New England Spas

Outstanding customer service the old fashion way. I initially did not intend to purchase my spa at New England Spa's in Auburn but when I saw 75 five star reviews I had to visit this place. Well, all those reviews were spot on as I never gave a second thought to look elsewhere. I was met by Jeff, who was so sincere and friendly with his greeting. Not knowing exactly what I wanted he spent over an hour with me explaining the different spa's and features. Jeff was extremely knowledgeable about his products but Never once did I ever feel pressured to purchase. Jeff also came to my home to scope out the best area for the spa based on the model I was contemplating. I visited the store three additional times, once with my son, another with my wife and to finally purchase, and each time was treated with sincere, friendly old fashion customer service. I also met Joe who also has the same approach in dealing with customers. My purchase was flawless, and delivery was excellent. The team of Rory, Brandon and MIke were on time, and explained the features of the spa and cleaned all packaging before leaving. Based on my experience I would highly recommend New England Spa in Auburn Ma.
8 years ago (07-11-2017)

We recently purchased a Jacuzzi from New England Spas in Auburn, MA. Our sales representative, Joe Heymann, was extremely helpful and informative in selecting the right tub for us. In addition, his after sales support as outstanding. He made himself available through text, phone and email, and quickly responded any questions we had during the setup process. The delivery crew, Rory, Mike and Brandon were thorough, pleasant, and efficient. Overall excellent experience and we would highly recommend New England Spas.
8 years ago (24-11-2017)

My spa experience was wonderful. This was my first spa and I was helped with every aspect of the spa by Jeff Meunier. He helped us decide what spa was best for us and has helped with opening the spa and maintenance. Jeff was very professional and knew what he was talking about. We have been enjoying our spa ever since the purchase. Thank you Jeff and New England Spa.
8 years ago (27-11-2017)

A good salesperson/company makes the sale; A GREAT salesperson/company initiates a relationship. From the minute I walked into New England Spas in Auburn, MA and met Joe Heymann and he walked me through the features of the Hot Springs Spas, I knew that this was someone who was not only knowledgeable, he LOVES what he does. It took a few weeks to make my decision but Joe was there all the way. From the home visit to answering all of my questions, he reaffirmed that I was making the right decision. The process to purchase was a breeze and my Aria Hot Tub came in weeks ahead of schedule. The scheduling process was easy and the delivery process was seamless. Kudos to both Bruce and Steve for making all this happen. Of course, the hot tub is amazing. I don't want to get out of it once I get in. I HIGHLY recommend New England Spas of Auburn, MA and Joe is terrific. I am a customer for life.
8 years ago (22-10-2017)

I have been a hot tub owner for 15 years. That's how long my first tub lasted! When time came to purchase a new one my wife and I wet tested what is available here in New England and rated by most as the top 5. We loved the Optima! Now we and had to choose a dealer. Joe Heymann in Auburn was the kindest, most informative and easy to deal with person we came across. He volunteered information and really made the buying process easy. He returned emails and calls unbelievably fast! I would recommend NE Spas (and especially Joe) to anyone looking to purchase a spa whether it is your first or second.
8 years ago (28-09-2017)