New Balance Robson

Had a great experience looking for shoes here. The associate immediately acknowledged us and did a scan of our feet. We found the information extremely helpful and were impressed with the technology support. In the end, the style of shoes that we wanted were not in store, so we had to go find them at Running Room down the street.

Excellent customer service, while we were there, the staff had to deal with a difficult customer who was trying to return an item which she didn't have the box for. The customer was upset and staring to get loud. The staff was able to talk to her and was able to deescalate the situation. And she left the store. Well done, all the staff there should get a raise!

Honestly shocked at how poor the customer service is at this store. There are 6 employees and three are behind cash one was eating, another was just standing swinging his arms; one girl is just standing staring for long periods of time at people with an iPad across her body, letting people pass her without saying hi. No one approached us and when we finally asked someone for help, there was no sense of urgency as he slowly made his way to the computer to check for sizes, and he had a lot of trouble retaining size info. The only person who was greeting was an Asian lady with glasses and blonde highlights who was busy cashing people out and she was also the only person who initiated approaching and checking up on guests in the store. Would be more understanding of this kind of customer experience in a large department store or a fast fashion store, not a specialty brand boutique.

So helpful. I had three patient salespeople waiting on me over the course of 30 minutes. They taught me the Runners Knot as well.

Worst customer service I ever experienced ! 5 employees behind the till not even paying attention to customers that want to spend money in your store and I finally had to say hello myself to get the attention of an associate. After they brought me my size they never checked on me and kept dancing with other employees behind the cash till and I walked out .maybe less employees on a slow day and more customer service would have gotten sales as I went elsewhere to buy 4 sneakers

Yun is your guy! if you wanna find the perfect size for your new balance’s. Super helpful and patient.

Bought my shoes from there couple of months ago. Very friendly and knowledgeable staff. They measured my feet and gave me all kinds of suggestions. Turns out buying a properly fitting and comfortable shoes is a real science. The selection was great and now my wide and flat feet are happy as a puppy.

My son got a shoe as a gift for his birthday from friends and family. The size is different. So we went to change it they ask for receipt as we got it a gift so we don't have the receipt then the store manager Matt said we can return it you probably found it from the street or from our garbage so I'm not sure if they are throwing new shoes with the box everything brand new in the garbage so but anyway that's what he said and it was a very bad customer service I will never buy from new balance anything anymore I will tell all my friends and family

This is one of the cleanest and most organized NB stores I've ever been to. The staff there were very helpful, shoutout to the very beautiful Asian blonde girl Jennifer who helped me pick out a pair of shoes and dress for the summer. Will definitely go back!

I have been reading the reviews and Im really surprised about the "Bad Reviews" they are getting, I just went today, the staff was super friendly and helpful, I was not even sure if I wanted to buy today but after being treated so good I made my mind. Really happy with my new sneakers.

Directions to New Balance Robson with public transportation

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