Foot Locker

Large store with various choices. The first floor is for kids and women. Upstair is for men. I like Nike Air and Jordan sneakers, will keep update their latest designs. For now, it’s much easier to find more fantastic models in South Korea. If you go to Korea anyway, you’d feel nothing exciting here. The staffs and atmosphere here were great.

What I love most about this store is the manager Szee-Won Lee. Not only is she super nice and helpful but she also cares about real customers getting the shoe releases they want and preventing the resellers from buying them all up. What sucks is that those resellers are the ones who write the bad reviews about her on this page. The selection of shoes here is fantastic and the store is well laid out. The guy on the door was also very polite and helpful answering all my questions about the retro 1 marina blues I was after. Also huge bonus they were playing Tupac when I was there - the goat. Great store, manager and staff. Highly recommended.

I want to give a well deserved 5 star to Steban the store manager of Foot Locker Robson St. Who showed empathy and helped me with right away, Unfortunately recently we had a fire incident which led to damage to my brand new Salomon, and he helped me to get a store credit, and what touched me is that, he ask me to make sure nothing serious happened to my family or home. Keep up the good work Steban and congrats for having such a kind heart Regards, Farrokh

I am the customer of food locker in Robson street for many years. Today i had very bad experience with the manager which was first time I met him. As a manager he had very poor customer service and his behaviour was so bad and me as a customer will never go to that store any more and will advise my friends not to go there. We need a nice welcoming from people who work in any store. Hope people who hire the manager knows what kind of person they are hiring.

Bad service. no kids shoes and very unhelpful staff. When asking for shoes for both of my kids 7/9 I asked for a certain size and was brought a smaller size because they did not have any larger in stock. And absolutely no help in contacting another store to see if they had the shoes we wanted. I’m not sure who train the workers there but kids feet generally get bigger as they get older. Will go to sports check or new balence. Would not recommend foot locker to anyone

Worst service. Ordered something online on a Monday said it'll be delivered on Thursday On Wednesday Checked my tracking# on their end says "made UPS label waiting for pickup" called customer service says its being shipped from this location and Alfredo the manager said that theres a 100 packages waiting to be picked up made an excuse that UPS hasn't been delivering cause of the snow storm which ended a couple days ago... asked to find my package..did not want to since theres too many too sort through. so I called the store on the Thursday morning talked to a guy named Denzel said that if I showed him my confirmation of payment from the online store it'll be easy to pick up my shoes and he confirms that my shoes are there. So I went into the store spoke to him showed him my receipt saw the pick up area no box with my name on it and there was like 8 boxes to pick up however the person that was helping him do the transaction over the headset says I had to pay again before I get the shoes even though I paid already. He told Denzel that if I want the shoes I would have to pay again and when the shoes are delivered I can make a return and they'll refund me. Does not make any sense that I should pay twice. Overall experience bunch or Liars at this location no common sense.

Staffs are all friendly and do not rush you to make any decisions even though we came at the time they are about to close. There is often deals, like Nike’s Vapor shoes, last time I walked in and saw it’s 25% off, better than Nike store.

Love the selection of shoes. But they didn't have any of the things that stated in stock online I viewed before going in.

Overall have had great experiences with this store but unfortunately one of the employees have ruined the experience at this store for me. I went to ask about a shoe release from this female black employee couldn’t get her name and she said “it’s not releasing here” then I asked her to ask the manager and she refused to ask. Like are you getting paid to just to stand around and do nothing and lie to people? The shoe released the next day evidently and I couldn’t grab it since she only cares about telling it to her friends. Overall she doesn’t represent this store well and should be fired. Most other employees I ask about releases tell me and make the effort to ask their manager if they don’t know when something releases

Good prices and excellent services. Troy was very good : he's the Champion!