New Age Medical Spa, Laser & Hair Salon - Cambridge Location

I purchased the unlimited year hair removal package. I had to cancel one of my appointments and I tried to reschedule for another day and they wouldn't let me reschedule and told me to call back. Fast forward 1.5 months later- each time I call (once a week) they tell me to call back to reschedule because she doesn't have Access to appointment book. Now any results from hair removal has grown back completely. Online their hours say open till 5 I called at 4 and again she tells me to call back on Tuesday when they are open because apparently they are closed now don't have access to bookings. This is ridiculous. I don't spend $800 on laser to have bad customer service stop me from getting results. Update: Finally got my next appointment booked after leaving a message with the other location. My new appointment went perfectly we re-tested my area and upped the laser. This girl was very friendly and I felt she really did her beat to ensure that I can still get my results in the 6 months I left on my unlimited package. Keep in mind the unlimited package really isn't unlimited. Large areas need 6 weeks between sessions so you will be looking at only 8 sessions the entire year. A little more hopeful after today.
9 years ago (11-11-2017)

Bev is amazing! Definitely ask to speak to her when you come in or call. She’s super friendly and personable and will always make sure you get the best packages that’s best suited for you and she’s great at rescheduling you for appointments, even if you call last minute! Very calming and comfortable atmosphere, I would definitely recommend this place to anyone!
8 years ago (17-02-2018)

Excellent customer service as well as friendly and knowledgeable staff! Looking forward to trying additional services in the future. I would highly recommend this beautiful spa!
8 years ago (27-02-2018)

Love the atmosphere. Staff is very friendly and experienced. Great support in working with me to get the results I need. Have gone there multiple times all for different laser treatments and would recommend New Age to anyone. Prices are very reasonable as well
9 years ago (04-11-2017)

Excellent service, short wait time, friendly staff, results are visible in few treatments. Would definitely recommend!
8 years ago (27-01-2018)