Nakai Spa Salon Studio

Disorganized booking and less than average treatment. I have gone to Nakai many times over the years and have been disappointed the last few times. The one thing they do well and consistently is pedicures but the rest leaves a lot to be desired. I am sending a separate note to the owner with experience details and suggestions for improvement. I received a gift card and products for Christmas otherwise would not have gone based on my previous experience in the last 2 years as staff turnover always resulted in my finding someone I liked but they never seemed to stay. Nakai does not offer online booking and response times to emails is spotty. I had 6 calls to finally getting a booking and was told NO on multiple requests over and over only to find out some of what I wanted to do was possible and my appointment times changed 3 times. The girl answering the phones did not know how long treatments took, which treatments could or couldn't be combined (no explanation as to why) and answered NO or YOU CAN'T immediately before even reading the menu. After getting there I had to wait 30 minutes (I was 15 minutes early for my appointment as you should be and the girl was running 15 minutes late). The overall treatment was disappointing - was to last 2 hours with the $60/30 minute add on and we were done in less than 90 minutes. The pedicure after was fine. I know it is Saint John so we are not at the forefront of modernization but I have been to spas all over the world and while this could be considered "nice" for Saint John not sure they would be in business in a large city. My husband spent over $400 and have to say I am pretty disappointed. What was meant to be a very relaxing day out of a very hectic life was a stressful fiasco. I would look for some place else to unwind or just go for the pedicure and don''t invest in the rest. Just to note - business hasn't bothered to respond or acknowledge review but sent me their "we miss you" newsletter. I asked to be removed from their mailing list and told them that I hadn't heard from their manager and wouldn't be spending any more money there and they replied "That sounds great. Thanks" - The worst customer service EVER. Try The Spa in Rothesay - I hear it is amazing and all my co-workers go there and avoid Nakai like the plague.
7 years ago (20-02-2018)

Wonderful experience. I was well taken care of while getting my hair coloured. I received a gift card as a Christmas present but I will definitely come back :) a hand message, a cup of tea, and all of the little extra things, as well as amazing hair service, made it an awesome experience!
8 years ago (30-12-2017)

I just had a therapeutic massage by Jenna and it was literally the best massage I’ve ever had! (And I’ve had quite a bit) I would recommend her to anyone!
7 years ago (03-02-2018)

I've had other massages at other establishment but this exceeded my expectation. My massage therapist was Darlene. Darlene was knowledgeable, professional, gave me the best massage ever but after we were done she gave me a few exercises to help with pain control and strenghtening. Invited me to stay and sit in the lounge chair with a blanket and sip on an organic tea.... taking your time and relax after a massge is what you need. Exceptional!! ❤
8 years ago (01-09-2017)

We were traveling through the area and needed I needed a trim for my long, straight hair. Based upon the reviews of this salon, I thought I was in good hands. I walked in and was immediately escorted to the chair by the stylist — no name or introduction given. What followed was the quickest haircut I've ever received. A 5 minute dry cut followed by an 10 minute shampoo, and then a blow dry that left my hair damp. When she asked for feedback the stylist seemed upset that I asked for a little more length taken off and more attention to be paid to my layers and general style. For $50 I think asking for attention to detail is normal. She said it was up to me, and refused to give any sort of professional input or opinion. Upon leaving she didn't say goodbye or make sure I was all set and happy, she just disappeared behind the desk doors saying someone would take care of us. The cut is fine, but not my favorite. And finally it isn't fun to leave what is supposed to be a relaxing experience in a disgruntled mood.
8 years ago (18-05-2017)