My Community Dental Centers ~ Kentwood

Perhaps it is because I live in the real world and realize that securing service is a contract which 2 (or more) enter and for it to be successful for both parties it requires equal diligence, through participation. In other words, you need to tell them what you need, what you can pay for or not, and not expect them to hold your hand and remind you every 5 seconds to go to the dentist. Personally, since I have a bad memory and do not trust Goggle calendar, I send myself emails and leave them in my inbox. Or if an alarm is needed I set 3 on my phone. As to rating service? **After one visit, I got in on time (as I was there early) the hygienist (Mandy) was very nice, and over all for being at the dentist (not my favorite thing) it was very stress free. The Doctor, while looking incredibly young (possibly because I am incredibly old?) was very good and designed a treatment plan, as to whether this is carried out(?) I believe it will depend more on me, than them. But if thing s turn out as terrible as some here claim(?) I will return.
8 years ago (24-06-2017)

HORRIBLE CUSTOMER SERVICE! We've been trying to get out 2 children an appointment for quite some time. We switched to them from another office. We had to transfer xrays beforw they could be seen so we had that done immediately. THREE TIMES due to them not being able to figure out where they were. We had an appt scheduled, then 1 day before they told us we had to reschedule due to the xray situation AGAIN. Then had appts THIS AM, as we are walking out the door, we get a call stating they can't see the xrays clear enough to use them! They are just NOW noticing this??!! UGH! So if we want to pay out of pocket, we can be seen, or wait FIVE YEARS for our insurance to cover It! Like that is an option! Just BEYOND done!
8 years ago (25-10-2017)

The staff are wonderful and friendly. They have shown great compassion toward my two younger children. It is difficult to get appointments over the phone. They also are always having to replace the pediatric dentist, as they never stay long. They have done their best to accommodate to meet our needs.
8 years ago (23-06-2017)

Don't have Jessica work on your children. She is not qualified. The manager also didn't care. The other hygienists and dentists are great.
8 years ago (30-08-2017)

Sammy cancelled my appointment last minute and told me to go somewhere else. Nice employee to say something like that to a patient...then I am told I can no longer be a patient...WOW, DO NOT GO HERE!!!! They cancel appointments, don't answer the phone, don't return phone calls and are extremely RUDE!!!
8 years ago (13-09-2017)