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Reviews, get directions and information for Mr. Rooter Plumbing Of Cambridge, ON

Mr. Rooter Plumbing Of Cambridge, ON

About

You Know The price, Before We Start
Fixed right the First Time
Clean, Professional Technicians
Scheduled Appointment Times
Complete Plumbing Repairs

Story

We like to start each job on the right foot, more specifically, on the right covered foot. It's a myth that a plumbing repair begins the moment a wrench meets a fitting, or a rooter goes down a pipe. Truth be told, a plumbing job begins the moment we get your call. We feel that even the way we park our vans shows how good of a job we'll do. And, more importantly, how attentive we are to our clients’ needs.
Now courtesy may not be the first thing you think of when it comes to plumbing. But for us, it's one of the most important tools we carry. Certainly, courteous behaviour won't actually stop a pipe from leaking, or unclog a drain. Then again, plumbing is about much more than just pipes and drains. It's about making sure our clients fully understand the job that will be done. It's about treating all parts of the home, not just our work area, with the respect and consideration they deserve. Most importantly, plumbing is about making our clients feel they've hired the right plumber the moment we set foot in their homes. After taking care to cover that foot, of course.

Mr. Rooter plumbers work extremely hard to deliver the highest level of customer service - it's our #1 priority. In fact, we actually call it "World Class Customer Service"™ because we truly believe it is unmatched in the plumbing industry. It all starts when you call our office.

We know that when you have a plumbing emergency, the last thing you want to deal with is an unfriendly person on the other end of the phone. We promise to greet you with a warm friendly voice that will understand your situation, make you a priority and schedule an appointment time that fits your schedule.

When our plumbing professional arrives you'll find him to be accommodating and friendly. He wipes his feet on his own mat and wears shoe covers before he comes into your home. He won't talk over your head and will give you all the options and pricing details before he starts any plumbing work.

So, if you prefer to hire a plumber whose first priority is respecting you and your home, then Mr. Rooter Plumbing is a great choice.

Address: 191 Samuelson St, Cambridge, ON N1R 1K2, Canada
Phone: (519) 621-8776
ac.retoorrm@no-egdirbmac
State: Ontario
County: Waterloo Regional Municipality
Zip Code: N1R 1K2



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Reviews
Even though problems seemed to get worse as Jeremy tried to clear out my sewer line, he was professional, courteous and very helpful when coming in on short notice for a Sunday afternoon emergency. I would highly recommend Jeremy again to anyone who has a plumbing problem, and in fact I will be using him again to complete a permanent repair. Thank you Jeremy from Mr. Rooter Plumbing!
7 years ago (20-11-2017)
We are impressed with the immediate response. Reliable service by Shawn. We will definitely recommend to others.
7 years ago (20-11-2017)
In the past we have had plumbing work done and found that the rates were reasonable for parts and whatnot – this was a master plumber in our previous residence in another city. The work he did was substantial, and cost us 800 dollars. So, when I had two taps to be replaced for my washing machine, I felt that there would be a reasonable charge and rather than do it myself during this busy time, we would get a professional to do this. I wasn’t sure if the pipes needed cutting, and soldering is not my forte so in our haste we called Mr. Rooter for the sake of time. The plumber was on time, and personable and completed the work in 25 minutes. I was then advised the rubber hoses that connect to the washing machine are not adequate and should be replaced with the braded hoses and when I asked how much from him, he said it would be 280 and he is not comfortable in selling me them at that price; to which I agreed. I ended up paying 16 dollars each for the hoses at Home Hardware. The total for the work was $404 and when I went to check the work, it appeared the old valves had been unscrewed, and new ones screwed in - had If I had known this was all I had to do, I would have done it myself and paid $50 for the advice. My other issue, is the breakdown on the invoice “$219.42 for 1/2 “ sillcock, $138.84 for second one.” There is no parts cost, and no labour cost or breakdown – so there is no way of really knowing where the money went unless the parts included labour? So, with a 7x markup in parts, and an unknown labour cost, I can’t really say I would use Mr. Rooter again. The service was great, I can’t complain there, but for $808 an hour, the service better be great. I feel like I have been hosed, and can only blame myself. I was expecting the cost to be about $150, and when we were told $404, it was more or less shock, but he was there – so we thought just get it done. Also, thinking for that price, it was a big job and above my DIY skill set. I woke up today kicking myself and sick to my stomach that I just blew 400 dollars in my own ignorance. Maybe I am out of touch with rates, and it is a sign that I am getting old; if this is the normal rate for something like this, correct me and I will delete this review. *** regarding response from the owner - you have my info, if you feel it matters, you can give me a call. I have left replies to the auto-email, and also sent you an email off your website regarding my concern for your mark up with no reply to either - you should have my contact info in the system. Also, a no-obligation quote as being offered does us no good when the work has already been done? Thank you for replying to the review. Have a good day.
7 years ago (31-10-2017)
Thank you to Steve who was kind, courteous, and clean. I recommend him and Mr Rooter to everyone. Very professional!
7 years ago (24-08-2017)
Shawn was professional and efficiently fixed the issues with the toilets in our club!
7 years ago (22-11-2017)
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