MountainCrest Credit Union

We have banked with this Credit Union for many years. We have found them to be everything and more that we need. They have always gone out of their way to be friendly, efficient and helpful.
8 years ago (04-11-2017)

Lacking customer service is only the first thing on my list for this establishment. Racist as well because I had a black man with me there were little to no words spoken while they opened my account which mind you is now closed a week later because they kicked me out. Then to bash me about what is on my credit report after they had already opened and then closed my account. What a joke this place is. Ill keep my account with a more established diverse customer friendly bank. Thanks for nothing. It's places like this that keep the financial world in a downward spiral.
8 years ago (03-04-2017)

Every time I call they are RUDE as heck. They interrupt me , they call me a liar (proved them wrong , thanks). They have even hung up on me. This place is awful.
8 years ago (21-08-2017)

This is the worst credit union I have ever been with. The last few years their service has plummeted. The "too big to fail" banks I used to belong to never used to make me have to spend hours on the phone to customer service so I could access my own money! In the last three years alone I have had to be reissued debit cards because Mtn Crest can't keep my money secure from hackers (Target breach), mistakenly thought my account had been compromised simply because I went on vacation for two months in another state and didn't tell them (apparently, you have to call them and tell them of your movements so they don't think the transactions are suspicious--how "Big Brother" of them), and then they decided to issue chip cards. I hate this credit union with a passion, and am switching to TwinStar so they can give me solutions, rather than vomiting policy at me when I want to access my money when I move or travel. Avoid MountainCrest Credit Union like the plague--there are much better credit unions you can join out there, and you don't even have to be local to do it thanks to shared branching. Goodbye and good riddance MountainCrest!
9 years ago (08-12-2016)

Treats me better than any big bank EVER has. Also, is part of a credit Union network, so still have all the convenience of a big chain (just got to look up what local members are when you're out of town).
10 years ago (21-03-2015)