Mountain Warehouse

This is a good store for you hiking and walking needs including seasonal and sports outerwear. The prices are reasonable. This is a cheaper version of Mountain Equipment Coop. There are washroom facilities available as the store is inside the Premium Outlet Collection Mall. My wife did buy a fall jacket here and was happy with her purchase. The staff is friendly and courteous.

Love the selection and prices! Very nice staff too The store is also very clean and organized. I really like the quality products

I’m so happy with this place! I am not a camper, but looking into getting into hiking! I needed some help finding a backpack and a few other things. This lovely girl, Natalie, helped me out and was so knowledgeable about the different backpacks and helped me pick the perfect one! She also had suggestions of what else I should consider buying to be prepared and it was things I wouldn’t even think I needed but I am so glad she did! Will definitely be recommending this place and have nothing but nice things to say about the employee that helped me out!

I was over charged $65 for a jacket. I went back to explained the concern to an associate and I asked them to double check other prices were correct as their receipt is confusing to me. At no point was I difficult or a pain. A young Asian guy was helping me when all a sudden someone name Siobhan stepped in to tell me that they are busy and it’s not a big deal if I was overcharged. As if it was her money that was used to pay for the bill. Poor customer service and horrible like I should not have come back if I was overcharged. Will not go there again and will not recommend anyone to go there. If you do please check the receipt before you leave as the don’t know their job properly. I think it’s just a way to rib people off and when you catch them they don’t like it.

Today is July 17, 2020 between 430-5pm I was trying to purchase a hiking stick that was not available in store and it says on the shelf that I can order in store. So I approached the cashier, she seems not helpful to begin with.. she was trying to sell me the one that she have on hand but I preferred something else. So I asked if they can look it up online If it was available. She didn’t even offer to look it up for me. It was the guy beside her who looked it up. It was available on line but I got disappointed already because she continued with all her excuses and reasoning about shipping and prices plus I got that strong feeling that she is in no way going to help me. So I told her to not to bother and left the store. So poor customer service with this lady.

Good store, lots of items to choose. I am glad they put up a branch here. This is the shop me and my wife buying for outdoor gear when we are living in England.

The boot was too big West Edmonton Mall took the boots back credited my account 3 days after I was back in and recorded. Great service.

Sales lady was helpful but not overly friendly. Shoe dept was really unorganized. Price of shoes was good though

Tall girl? SHOP HERE! Long sleeve and body lengths I'm 6 ft without specialty prices! I didnt even need to ask for tall size- their coats come like that!!! Great quality stuff-Friendly, upbeat and knowledgable staff

Pretty generic place to shoe, pricing isn't bad, but MEC will always have my heart.