Moerke & Sons Pump & Drilling

Called and said it would take weeks to come out so we fixed it ourselves. Then when it failed again sent an inexperienced tech who forced parts on a pipe that wasn't 1 inch and glued them hoping they would stick. Fix failed within 12 hours. Second guy comes out, works for a few hours spending lots of time on phone with the shop. Said he didn't have parts that would fit and said to go to Home Depot to get parts and fix ourselves or let him put in a temporary line drilling through the side of our pump house while we wait weeks for a submersible pump install. We had to replace every part and piece of pipe that was installed, nothing worked. I still received a bill for a repair that only lasted 12 hours, where all the parts had to be trashed because of the glue on them. Sean said "Well it was fixed, wasn't it?" and took labor of the bill which was already marked too high because he claimed his tech got back at 4:30 when he left my house at 2:15. Skyline spent a lot of time on the phone trying to help us trouble shoot the repair ourselves on the phone. When our repair failed again they came out the next day and gave us a submersible pump, without replacing the line, for under 1700 while you're charging us 200 for a 12 hour repair. You should send techs who know what they are doing and can diagnose a problem within half an hour, write invoice on site that defines what we're being charged for and collect credit card information immediately, don't try to charge a person for three repairs (patch up current system, then put in temporary system, then permanent fix), don't exaggerate labor time by 2 hours, don't consider a job that fails within 12 hours a fix.
8 years ago (10-10-2017)

Excellent customer service. They went above and beyond getting our water problems solved. Very clean and professional work.
7 years ago (10-01-2018)

Sean and crew are super helpful, prompt and effecient! Highly recommend them for any well/water job! Thank you!!!!!!!
8 years ago (11-04-2017)

We had them inspect a well prior to purchasing a property in Lewis county and they have been absolutely awesome with their customer service. Sean even offered to have someone come out after the fact to review the system with me because I was unable to be there during the inspection. That is about the best customer service that I have received in a very long time. I highly recommend them for any of your well needs.
13 years ago (08-11-2012)