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Reviews, get directions and information for Michael Kors

"At the Michael Kors SQUARE ONE location in Mississauga, ON, you can explore and shop the latest designer looks for women and men while experiencing exceptional customer service. Whether you are looking for a statement handbag, stylish watch or ready-to-wear fashion apparel or accessories, the SQUARE ONE store offers the latest looks as well as familiar favorites. We are conveniently located at 100 City Center Drive, Unit 2-464 in the Square One Shopping Centre."
Address: 100 City Centre Drive , Mississauga L5B, ON, CA
Phone: (905) 361-2240
State: ON
City: Mississauga
Zip Code: L5B


Opening Hours

Monday: 09:30-21:30
Tuesday: 09:30-21:30
Wednesday: 09:30-21:30
Thursday: 09:30-21:30
Friday: 09:30-21:30
Saturday: 09:30-21:30
Sunday: 10:00-20:00


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Reviews
I needed to return an online order to this store as my order was too big. I was soon informed that they are unable to process returns as their new system kept crashing because it wasn't tested properly. I was told they can package my order for me to bring to Canada post. Other customers became very upset while having the same issue as me. I mentioned to the associate that this seems to be an ongoing issue with this store and if they are unable to accept returns, that needs to be communicated to customers before they come to the store. The associate informed me that directing my complaint to her was unfair as she was doing the best she can. This is true however this issue needs to be addressed as customers were becoming irate for wasting their time to go there only for them to not be able to process any returns. In the end the associate took my order to Canada post for me and was able to refund me. However the whole experience was a huge hassle and I will never go back.
I would like to say how rare it is to receive the great experience and customer care i was given. The young girl Sara was a delight to deal with she took her time and helped me with great care. The staff here is what every store needs I highly recommend Michael kors sq one you will be treated as a person and customer. Again Sara thank you for all your help.
This specific review is for Friday, December 16 at around 7-7:30. My partner and I went inside looking for a wallet for my mother and kid you not, none of the 4 workers there cared to greet us or even ask us the whole time there if we needed any help. They were just standing in a group chatting and laughing with no care in the world. It really is unfortunate because I love MK and have been coming to this store for a while; unfortunately, I will not be visiting any more until they step up their basic retail manners which is not hard, at least say hi, it’s Christmas, be a little happy lol. Anyways, I bought what I needed at Kate spade because I couldn’t bother with the atmosphere at MK. Please teach your workers to be kind and non-judgemental.
My grandma was treated poorly by the associates today. No professionalism. Staff needs training if not a kind heart. Staff be humble and polite towards elderly. This review is specifically reflected towards afternoon Monday shift two females.
I purchased an order online and I was given an in store refund. The money was still not deposited in my bank account. It has been over a week and still don't have my money back. I dealt with a creature named MIRIAM who was rude and condescending the entire time. MIRIAM'S SALES ID IS 834587. I have already contacted the better business bureau
Apparently their return system was down for online returns. The very rude manager stated to me.. how as a company as big as Michael kors can their system be down for 3 days for online returns. I went to the Michael kors in Niagara and returned my damaged online order no problem. People if you do not like your retail job, do not work at said retail job! I see below someone stated they do this for their own gains. Disgusting
I needed to return an item bought from Maple Mall. Michael Kors closed their Maple Mall store because the Brand is not selling well. SQ didn't take my return. beware if you need to return anything at SQ. They need to train their staff better.
I have visited to the store and Alessia and miriam gave me best customer service I got impressed from their service They made my day
They lie about their system being down for returns to meet their sales targets. The staff is rude and not at all empathetic. If you want to experience the worst customer service then do visit this store.
Excellent customer service from all staff. Alessia is very professional, friendly and always positive. She goes above and beyond to satisfy customers making their shopping experience a memorable one. She makes customers feel valued. It is much appreciated. Thank you Alessia
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