McHenry County Orthopedics

I was referred to a so-called "Back specialist" named Dr. Jing Liang out of this office by the Centegra ER in Woodstock. So, I schedule an appointment and go. Out of all the back doctors I've had to deal with over the past 7-8 years, this one was by far the worst. Here's a synopsis of my experience: I have a seat in her office and when she walks in, she literally looked like she just came from Woodfield Mall. She was in heels, blue jeans and a fashion jacket; no lab coat, no name tag. I wasn't sure if she was the doctor at first until she started rapid firing questions at me. And when I tried to answer, she would never let me finish; she interrupted me every time. And while I would try to answer, she'd be typing and clicking around on her computer (not making eye contact and clearly half listening to me; probably google searching my symptoms). She should've had access to my x-rays since all the local Centegra facilities are linked up but I don't know if she ever looked at them. Either way, she did not seem confident about anything she was saying. In fact, she back-peddled twice about two different spontaneous diagnosis she made that she insisted were "definitely the problem". And then when I'd question her how she knows this for sure, she'd say "well I don't know for sure so lets order some really expensive CT and MRI scans and see". While I'm sitting there completely confused and super unconfident about her, her diagnosis and recommended course of treatment, she types what I assume were notes and then "literally" got up and left. I got up a moment or two later and looked out the door and yelled "Am I done here?" I hear the clacking of her heals come around a corner and yap "go talk to the lady at the end of the hall, she'll set you up with an appointment." And then "poof", gone again. No "Have a nice day; It was nice meeting you; thanks for coming in; see you soon." Just walked away.. again. So, not only did this so-called doctor not look or act like a professional or inspire any confidence whatsoever, she literally treated me like I was in her way, like I was wasting "her" time. I had to waste 3 hours of my PTO time and probably will get a bill, which I don't intend to pay. My advice to anyone reading this, don't go here. Or at least, don't go here for the back specialist named Dr. Jing Liang. Total non-professional.
8 years ago (03-06-2017)

Called on 8/17 to get my medical records. As i was explaining to the lady i needed to speak with a person in medical records and not a machine because i needed them that same day and had requested them 2 days prior. She rudley just transferred me over without saying a word. I work in the medical field that is not acceptable. Sue in medical records is fantastic. She was very helpful and kind. Didn't rush or ignore my needs. I wish i knew the other lady's name but she never said it..wonder why!?!
9 years ago (17-08-2016)

Great office staff. Dr. Gent is thorough and professional.
9 years ago (07-02-2017)

Receptionist for dr. Patels office is very rude and has a horrible attitude. She couldn't hear me so she got an attitude right away and asked for my insurance I wasn't sure how to pernounce it correctly so she laughed and said that I need to know what insurance I have when making appointments and proceeded to have an attitude. So I just hung up probably not going to make an appointment because of that
9 years ago (30-11-2016)

I'd give the service 0 stars if possible. After being told I would hear from the surgery scheduler in 1-2 days I took it upon myself to call them after a week of nothing.... Informed that while they are understaffed and busy they had my file right there and had been meaning to give me a call. Asked when I would like to have my surgery I was informed that the doctor was busy for quite a few weeks and that the surgery time I would have liked, you know the one that I've been trying to coordinate with my job just wasn't possible. I was hen told I needed to see a doctor just to get cleared for surgery but that doctor couldn't see me for 2 weeks so now were pushing 2 months of me needing surgery. I was also told that they would send everything to my insurance company for approval, well that was a lie. Nothing will be sent to my insurance company until 1-2 days before my surgery which doesn't seem right as they need to approve this in a timely fashion. Getting my records and finding another doctor ASAP since this office is clearly too busy to handle proper administration work while keeping patients properly informed.
9 years ago (09-05-2016)