McDonalds

I went to this McDonald’s location with a couple friends, And I was going to leave a good review until they pretty much completely forgot my friends order and it just ruined the vibe. They had to go back to the counter twice to get their full order. Also, the atmosphere had a sketchy vibe with sketchy people around. Furthermore, all their garbage cans were full and we couldn’t put our garbage away. I will be gracious because the Lord Jesus Christ was gracious to me by dying on the cross for my sins, and that it was New Year’s Eve at 10pm so that may have played into the not so good experience.

I ordered delivery from this location through the McDonald’s app, and the hotcake portion of 2 happy meals were missing. I verified with the driver that he didn’t forget any items. I then called the McDelivery phone line and was given one of the worst customer service experiences I’ve ever had. My solution was simple: either send me the hotcakes or refund the hotcake happy meals completely so I can reorder. Both the initial agent and the supervisor told me they don’t re-deliver and can only refund exactly what was missing, which was only $3.75. So my kids didn’t get their meal, and to make right the mistake McDonald’s made, I need to pay $12.50 plus another delivery fee, service fee + gratuity to get my hotcakes. I’ve lost faith in this service and will not recommend it to anyone if I don’t receive a reasonable response to this review. Why am I, the customer, punished for the company’s mistake?

Good place and vibes. Staff were helpful but I think they need more staffing to expedite the service

Shoutout to the lovely girl at the pay window tonight, wonderful mannerisms and very accommodating.nnHowever, the second window had two employees who thought the below was a “full order” of fries…how downhill this location has gone.nnThe quality of everything has steadily declined. Often there are people who will cut you off mid sentence and then will ask “is that everything” after cutting me off, only to have to ask me to repeat what they could have understood had they just let me finish.nnThis McDonalds is not what it used to be.

Mcdonalds has gone insane. Now they are chraging $25cents plus taxes for a paperbag if you have a take out order. Take your own bags people. Got pumpkin spice latte which is definitely better at Starbucks. Got Big Mac and fries.