MacDonald Paul Dr

Good day. It has come to my attention via my wife after we left your office today that your staff made some comments that I believe our quite unprofessional. While my wife was in the waiting room awaiting the necessary paperwork package, she over heard staff commenting on how we did not have control over our child, and that we should probably have him checked. I consider this grossly inappropriate, not to mention unprofessional. If your staff want to comment on an interaction with a client, they could at least wait until we leave the office. I understand that the interaction today was quite unpleasant. Do you think that maybe for a moment that it was unpleasant for our child and us as well? We have been to three separate clinics before yours. Every time we coach him and give him the expectation of what dentists do. We have even played dentist with him where we count his teeth, get him to open as wide as we can while we look around his mouth, move his lips around to expose the gums and the likes. The point I’m trying to make here is that every child is different, and every child has their own fears and moments of anxiousness. We do not need to get our child “checked” as was indirectly suggested by your staff member. And we certainly can only do so much with regards to “having control” over our child. What would you have us do differently other than what we already did during his oral exam. I trust and hope that our concerns will be brought forward during your team meetings so that this does not happen again in the future. PS. Even though the interaction was difficult, I would like to thank Dr Butler for not backing down and continuing the exam even though our son was extremely difficult. This has not been done in the past. The other dentists we visited simply backed down.
7 years ago (06-02-2018)

We've had no issues with any of the staff, my daughters seem to be quite content and have no issues with anyone that see's them. Dr. MacDonald is a good dentist and even though I think he may be spread a little thin between patients I feel he explains himself and procedures quite well. We are very thankful for Dr. MacDonald and Dr. Butler as well.
8 years ago (20-11-2017)

Never an issue with Dr. MacDonald. Always very professional.
7 years ago (08-02-2018)

He was able to get my daughter who has SEVERE ANXIETY to have a filling done for the first time in a decade without her having to be sedated. He was great, firm but patient. Awesome experience!
9 years ago (30-04-2016)

The dentist was rude and had a chip on his shoulder because his 5 year old client wasn't using fluoride toothpaste. The client doesn't know how to spit properly yet. Dentist MacDonald acted rude and unprofessional while claiming the 5 year old had adult teeth already
9 years ago (19-04-2016)