Butler Shannon Dr

My 6 year old child wouldn't allow our regular dentist office to do check-up or cleaning, we tried a couple different visits with no success. So we were referred to Dr. Butler (who has also helped with our other child's unique dental needs - with success). Dr. Butler and staff have done a wonderful job, were sensitive, extremely helpful, and most importantly - succeeded in the absolutely necessary, while weighing the need vs. risk ratio on future procedures with wisdom and sensitivity. Due to her specialty I'm sure her office serves many with unique needs and so respect their voice of experience. Children referred here struggle with unusual dental situations or psychological situations or both - the latter should definitely be complementing treatment with behavioural therapy specialists, for the child's best quality of life in mind (not an insult, just a fact). Highly recommend!
7 years ago (20-02-2018)

Good day. It has come to my attention via my wife after we left your office today that your staff made some comments that I believe our quite unprofessional. While my wife was in the waiting room awaiting the necessary paperwork package, she over heard staff commenting on how we did not have control over our child, and that we should probably have him checked. I consider this grossly inappropriate, not to mention unprofessional. If your staff want to comment on an interaction with a client, they could at least wait until we leave the office. I understand that the interaction today was quite unpleasant. Do you think that maybe for a moment that it was unpleasant for our child and us as well? We have been to three separate clinics before yours. Every time we coach him and give him the expectation of what dentists do. We have even played dentist with him where we count his teeth, get him to open as wide as we can while we look around his mouth, move his lips around to expose the gums and the likes. The point I’m trying to make here is that every child is different, and every child has their own fears and moments of anxiousness. We do not need to get our child “checked” as was indirectly suggested by your staff member. And we certainly can only do so much with regards to “having control” over our child. What would you have us do differently other than what we already did during his oral exam. I trust and hope that our concerns will be brought forward during your team meetings so that this does not happen again in the future. PS. Even though the interaction was difficult, I would like to thank Dr Butler for not backing down and continuing the exam even though our son was extremely difficult. This has not been done in the past. The other dentists we visited simply backed down.
7 years ago (06-02-2018)

I had a similar experience to as another mother on here. Unfortunately I messed up the apt for my son which I take full blame and responsibility for. I called in in almost tears because I knew I’d be paying for it. The lady at the desk was so lovely and said not to worry and she rescheduled me a new apt for my son. Minutes later the dentist who I assume is shannon butler called me back to let me know I’m not welcome back again and that she was “ doing us a favour” in the first place because of our insurance ( odsp). I don’t appreciate people making me feel like less of a person because I have a disability. Prior to this visit when she was meeting my son for the first time who has severe anxiety in general ( and what kid enjoys the dentist ), he kept looking at me across the room for reassurance. I attempted to say “ just take a deep breath buddy!” She quite literally put her finer up to my face and hushed me. He did NOT leave that office feeling confident about the next trip and therefore after all this I’m glad we are being referred somewhere else. I feel for a pediatric visit they were not very kid friendly.
7 years ago (28-03-2018)

Dentist was nice but unfortunately we won't be going back ...my one year old and five year old have been so so sick with trips to ER and docs the past two days ..i was up all night with both of them and finally they were getting some rest when the dentist called saying I had missed my app..😓(first ever app missed with them) and I understand there's rules and your supposed to call but is there no room to give some people a break ...they told me I had a fee to pay for missing my daughter's app ..abd we couldn't return until it's paid when she's in the middle of a treatment plan .. .i have zero extra money so I guess I'll be calling to get her file sent some where else ...odsp said they don't help with that kinda thing so I guess she cannot go back...it makes me so upset knowing its my fault for not calling but for children they can't set up a payment plan so my daughter could still be seen? Oh well this is what it's all about I guess money money money
7 years ago (23-02-2018)

Today was a rough one. My 16 month old son fell and knocked out his front tooth. Nerves were showing so be needed to have the rest of the tooth removed. Although it was one of the hardest things ive ever had to watch happen to my son, Dr. Butler and staff were amazing with him and myself. They aloud me to nurse my son to calm him after the xray and again after the numbing gel before having the tooth removed. They were amazing, patient, and encouraging. Thankyou Dr.Butler and Staff. Because of you, my son is currently sleeping soundly and pain free.
7 years ago (17-03-2018)