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Reviews, get directions and information for Long & McQuade Musical Instruments

Long & McQuade Musical Instruments

About

Where the Music Begins!

Story

Long & McQuade is the largest chain of musical instrument retailers in Canada, with over 70 locations from British Columbia to Newfoundland. This means that if you're a touring musician, you'll have the benefit of dealing with a familiar store with consistent sales, supply, service and support, no matter where your home base is.


The Long & McQuade Advantage:

SELECTION
Long & McQuade is famous for our variety and range of musical instruments and professional audio products. Whether you're looking for a flugelhorn or the latest Special Edition Gibson guitar, you'll find it with us. You can enjoy the convenience of seeing and comparing various options all under one roof and can often walk away on the spot with your product of choice.

30 DAY PRICE GUARANTEE
Long & McQuade will match the verified price of any in-stock product from any retailer in Canada, both at the time of purchase and up to 30 days after purchase.

30 DAY EXCHANGE
Items can be exchanged or returned for a full refund within 30 days of purchase, provided the item is in new condition and its original packaging. Financed items which are returned are subject to an administration fee.

RENTALS
Long & McQuade is the place to rent, whether it's for a day, a week, a month or more. Think of us for parties, weddings, weekend gigs or sporting events. Renting is a great option if you only need the product for a short time or you'd like to try an instrument out before buying it. We also have special rental and rent-to-own programs for schools - ask our staff for details!

FINANCING
Long & McQuade's in-store account services department, and flexible, competitive financing options, ensure that you can walk out the door with the instrument of your choice in hand.

USED INSTRUMENTS - BOUGHT & SOLD
Have you outgrown your student-model flute? Are you looking to upgrade your guitar gear? Bring in your used instrument and we'll either put its value toward your next purchase, or we'll buy it from you outright. Through our rentals, trades and purchases from customers, we have a wide selection of "previously enjoyed" products at great prices and with 90 day warranties.

REPAIRS & SERVICE
Our service departments have some of the most qualified electronics and instruments technicians out there. You'll appreciate the convenience of needing only one place for all of your sales and support needs.

NO LEMON
You won't get stuck with equipment that doesn't work. At Long & McQuade, our gear really stacks up, and we're willing to back it up!

LARGEST PRINT RETAILER
Between the Royal Conservatory of Music Bookstore, our Major Print Music Division at our Vancouver location and print departments all across the chain, we are able to meet your sheet music needs - from anywhere in the country!

LESSONS
A growing number of our locations now offers music lessons in piano, guitar, bass, drums, woodwinds, strings and voice. Our Music Education Centres feature comfortable studios, qualified instructors, and affordable lessons for all ages, levels and styles.

STAFF
No hard selling here. At Long & McQuade, you can be confident in knowing that you are getting unbiased, expert advice that is truly best for your needs, not the needs of the salesperson. Need professional help? Our trained staff can answer the simplest to the most difficult of your questions -- from what strings your guitar needs, to what software will allow you to record an album at home. After all, we're here to help.

Address: 30 Arrow Rd, Guelph, ON N1K 1S6, Canada
Phone: (519) 763-5300
moc.edauqcm-gnol@hpleug
State: Ontario
County: Wellington County
Zip Code: N1K 1S6


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed


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Reviews
Pretty much the only place that I’ll seriously consider for my musical needs. Yes, it’s part of a larger chain of stores, but the Guelph location has always had a very friendly, welcoming vibe with a consistent cast of characters that are more than willing to help. I think what really comes across is that the store crew is just as passionate about music as you, and certainly aren’t there to simply dispense product. I’ve purchased a number of instruments, pedals, picks, etc. over the years and always received friendly, warm service. Plus, since it’s a chain, they price match and tend to have solid sales crop up and a good turnover of used equipment, instruments, etc. In terms of inventory, the Guelph location packs a pretty wide-ranging selection from all different price points. And if you’re a fan of trying before buying - or need emergency gear for a gig - their rental desk is well-stocked, reasonably priced and has gotten me out of a few jams. Highly recommended.
8 years ago (19-01-2018)
funny how customer service is lost these days. Especially in these big chain stores. In days gone by...when you bought a new instrument you would sometimes get a little thing on the side...guitar strap, pack of strings or something...a simple gesture of thanks for being a customer. Bought a new guitar from them the other day and even got charged for two guitar picks...two picks I 'settled on' because they never have the ones I like. Just a silly little thing but mark my words, its the little things that matter. And there has been several little things. Mark me down as an ex L&M customer. From now on I am going to the "other place in town". Note to self....tell my friends who usually buy me L&M gift cards to go to the 'other place' from now on. Thanks L&M it was ok while it lasted. Don't get me wrong, they have a great selection and are convenient...just not my music store anymore.
8 years ago (19-10-2017)
Very helpful staff, wide selection of instruments and accessories.
7 years ago (30-01-2018)
Top notch service. Great selection and great deals!
8 years ago (04-11-2017)
Never have had a single problem here. Staff are always friendly and willing to help out. Went in looking for an adapter for a microphone. The staff member was very friendly and gave me one he had laying around the store free of charge. Will definitely return!
8 years ago (06-07-2017)
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