Lloyd Macdonald Ford

We brought our vehicle into this dealership when travelling. We didn't do much for research and probably should have investigated a bit further. Our vehicle required 11k in repairs so we started looking at alternatives to get home. We still owed about 4k on our truck but it was still in good shape besides needing a new transmission. I asked if we bought a vehicle through them if they'd take care of the balance we still had on the truck. We also required a hitch which was to be included. Since we got confirmation from the sales rep that they'd pay off our loan, we looked at purchasing a vehicle for about 19k. All our disputes for payment revolved around the 19k until things got settled for bi-weekly payment amounts. I thought it a bit high but didn't think too much on it. After signing paperwork and getting the vehicle, it wasn't until I was home reviewing everything that I noticed the price of the vehicle was 23k. What they'd done is paid off the loan and tacked it on top of the cost of the vehicle. Hitch was included...but also put on the bill. After that was done, tax etc pumped up the price of the vehicle to 28k. Sales rep basically stuck to his story that this was all discussed which it wasn't. all discussions on payment always revolved around 19k price tag. I don't recommend going here for buying a new vehicle unless you do your research and make sure you review all paperwork prior to purchasing. My old vehicle was basically given away for free with brand new tires. I'm still waiting for the sales manager to return my calls.
1 6 years ago (09-05-2018)

I had a terrible experience here when I went in to buy an F150. The sales person had NO idea what they were talking about, and I asked simple questions. I was taken to a manager, I believe his name was Mike, he straight faced lied to me about my trade value. I would advise you to look elsewhere when purchasing a vehicle.
1 7 years ago (06-10-2017)

While on a camping trip from Rhode Island in August, our 1999 F250 got a leak in the oil cooler after towing a 21 foot, 4000 pound camper up to Dingwall. We drove (truck only) from Dingwall to MacDonald's Ford in Sydney We were met by Dan Burton and Danny the mechanic. I was able to talk to Danny about my situation which made me very comfortable. Dan and Danny gave us daily updates. The team from MacDonalds were great from the beginning. I would totally recommend their service department. Thank You, Tim & Sara Leary Portsmouth, RI
5 7 years ago (08-10-2017)