Liz Lee Flowers | Wedding Flowers, Flowers and Gifts

I made an order on the phone , as I needed it to be delivered at the exact time next day. Everything went smooth and the bouquet was beautiful and got delivered at the right time. Very pleased with the service.
9 years ago (17-09-2017)

HORRIBLE CUSTOMER SERVICE!! SAVE YOUR MONEY, GO SOMEWHERE ELSE!! Just ordered a basket of fruit and flowers to send to an ill friend from this place, the lady that called was so rude and said she could not deliver the fruit because of the price I paid, yet I selected it from her damn website at the price she posted, now I understand if fruit is not in season, instead of offering something different she started arguing with me because I said to refund my money because the credit card had process, she proceeded to say "we didn't do anything" what the hell does that mean!!! the payment went through otherwise I wouldn't have a confirmation number. avoid this place, horrible customer service, rude and possibly thieves!!
9 years ago (15-08-2017)

Liz Lee delivered 70+ beautiful, full, lush yellow roses for band Senior Night at Stevenson High School. Just lovely, and very courteous delivery.
9 years ago (07-10-2017)

Ordered flowers for delivery for an anniversary gift. Flowers were absolutely beautiful and the service was nothing short of amazing. The delivery driver accidentally popped one of the balloons and took it upon himself to drive all the way back to the business to get a new balloon. I highly recommend this business for anyone in the Vernon Hills area.
10 years ago (02-11-2016)

Terrible customer service! I received flowers from here from my husband who was very upset at how these flowers looked when I arrived home with them. He was not satisfied at all especially for the price he paid. They certainly didn't appear like they came from a flower shop. I probably could have arranged that better myself. He called and spoke with Liz (the owner) and she first offered him 50% off on another bouquet which was satisfactory but then gave him the full credit which I thought was great customer service. Things don't always go well 100% of the time but if you resolve the situation correctly, I think that says a lot. When my husband and I called back to use the credit on a new order, she then back tracked and was like I'm not giving you the full credit because my designer is upset with me and said that the original arrangement was fine and our complaint as a customer was not acceptable. Really?? Then she said she wanted me to come to the flower shop to see the new order I was placing first before she would decide what credit if anything to offer and that this is the last time she would do business with us and hung up the phone. I ended up calling her back and told her to cancel all together. It's not about the credit at this point. It's about doing the right thing and following through with what you say you're going to do. Why would I want to do business again with this shop owner when she just decides not to honor what she said because her employee is mad at her. As a shop owner I expect her to provide better customer service and frankly to be more professional and honor what you committed to. Normally I do not write reviews but I feel very strong about warning people who might want to use Liz Lee Flowers to think twice. There are plenty of other floral shops nearby that are more professional, turn around a great product, and treat their customers better.
10 years ago (21-04-2016)