Last Minute Movers

If you are thinking of using this company, please stop and go elsewhere. Please note this is my experience from December 2017. After reading reviews everywhere, and complaints on the BBB I can say I'm one of the few who got lucky and happened to not use this company, although I was originally scheduled to. I had a move scheduled for Saturday at 1:00PM, until the new condo I was moving into let me know that weekend moves are not allowed because the loading dock is only available Monday-Friday, 9:00AM-5:00PM. I called Last Minute Movers back to change it to Friday at 1:00 instead and asked if it'll be done in 4 hours, the response was of course that's more than enough time. Friday at 1:30 comes along and no sign of the movers, so I called the office and they were confused that no one called me yet and they called the driver. They called back to tell me the driver was around the corner and was stuck in traffic, will be there in 15 minutes. 2:00 rolls around, no drivers so I called back. The driver was stuck on black ice and had a truck issue. They're around the corner and will be there soon (mind you, I'm worried now because of my time constraints). 2:30 rolls around, same thing. 3:00 the driver calls me (already 2 hours late) and asks for my address because he's in Waterloo. My address is in Mississauga. Now I'm panicking because I need my stuff out of my current place and into the new place in 2 hours. I called the main number back and asked what on earth my options were at this point and they asked to hang on so see if they can find a new driver. I don't know why I was still hopeful here because the move was already going to be impossible. I called back and of course he said no. I was upset, I asked them why they wouldn't let me know at 12:30 that they weren't coming for the 1:00 time? Why did they keep saying they were around the corner? I could have come up with a few options at 12:30 like getting a uhaul and doing my best to at least get everything out. Anyway that conversation ended with them telling me to act like an adult because it's the coldest week of the year and to "F" off and cancelled the appointment altogether. It is cold and I did feel for movers who would have had to move in that, but any sort of heads up about being that late and being up front would have been 100000% better and more professional. Luckily I had a great landlord, she let me stay until Monday, if that wasn't the case I really don't know what I would do. I contacted Miracle Movers who were fantastic and roughly the same price to show up Monday morning at 9:00AM. Very professional, it was like night and day the type of service I got. Overall, these people should not be in business and fully didn't show up for the move, but strung me along for 3 hours waiting. No apologies, nothing. On the phone they made it seem that I was the issue for expecting them to be there on time, or give notice that they wouldn't be.
7 years ago (31-05-2018)

DO NOT HIRE THIS COMPANY UNLESS YOU WANT YOUR WALLS DENTED, APPLIANCES SCRATCHED AND HARDWOOD FLOORS & FURNITURE RUINED!!! I hired this company and confirmed a move date on Sunday morning at 10am. By 10:45am no one had showed up so I called the company. Apparently they were trying to call my cell and had no answer - at the time I scheduled the move no one advised me that they would call to confirm prior to sending a crew. They ended up sending a moving crew of two men at 1pm. The most unprofessional, graffitied moving truck arrived at our house and the crew seemed very overwhelmed by the move. They asked for a cash deposit prior to starting and had me sign a contract but had no copy of the contract to give me. If it wasn’t for my husband directing the movers nothing would have been done. They had difficulty parking their moving truck and hit my neighbours basketball net with the truck. They dented my stainless steel fridge, scratched my hardwood floors, chipped a dresser and scratched the walls. They didn’t even end up moving everything that was required. By the end of the day we just wanted them to finish up and leave. Their truck broke down on our driveway and they wanted to leave it there as our attempts to help them get the truck started by giving them a boost didn’t help. We told them this was unacceptable so they called some people to push it off the driveway and onto the street. I contacted the company on multiple occasions requesting a receipt but have never received a response. I paid in cash and was charged HST but have yet to receive a copy of the invoice.
7 years ago (05-01-2018)

Quoted one price and then charged more. I had asked for a complete price including taxes so as not to have an surprises that day. My husband stayed home to receive the appliances and when they were delivered, was charged tax on top of the quote which already included the tax. My husband paid and was not given a bill. When I got home, I called to speak with Maria, the secretary who confirmed this quote (twice), I was violently, and verbally abused over the phone, (I am assuming is the owner) screaming that I was a cheap, Mother Fuc**er who is just fuc**in cheap and does not fuc**in want to pay their fuc**in taxes. I told him that I have no problem paying taxes, as I pay taxes all the time, but that I was assured by Maria that the quote given WAS including taxes, as I didn't want any surprises. He continued screaming and ranting that I was a fuc**in cheap Mother Fuc**er and fired off other crazy obscenities and hung up. It is obvious that this person is clearly a psychopath who is unstable and has major anger issues. I called him back to ask for a bill but when the answering machine came on I left a message stating that I would be leaving a review informing of his corruption and unprovoked verbal abusive language, as well as calling the Better Business Bureau .......and of course I told him to.... have a nice day. PLEASE NOT THAT I WOULD RATE ZERO STARS IF THERE WAS AN OPTION. I also urge all those who posted complaints to also fill out a complaint to the Better Business Bureau regarding Last Minute Movers.
8 years ago (05-10-2017)

If you have never experienced cheating, blackmail, fraud and disgusting service this is the company. If you hire them you will get a package deal of all these. I hired them yesterday and had the worst experience of my life. 1. I had called them about three weeks ago for a quote and they had noted my address and move date. After I read the bad reviews I called Ryan at the company and told him I am not hiring them. 2. I hired another company and on the day of the move, two guys arrived at 8.00 am and said they were from the company I had booked and when I asked them why their truck is not maple leaf movers, they said they bring all kinds of trucks. I believed them and also paid an advance of $500 as demanded. After two hours the truck I had originally booked arrived and then the drama started. These guys would not return my advance and I had to cancel the original mover by paying him $100. 3. After loading only half of my goods, these guys demanded the full payment without which they will not move. I told them you already have all my goods, where will I run away, so please complete the job and I will pay you. They would not budge and I had to pay him full. 4. On reaching my destination they said it would take another 2 hrs to unload and demanded another $100. I refused to pay, so they dumped all my goods in the garage and left. 5. They broke two of my side tables, damaged my centre table and couches and did not bother to even say sorry. 6. They came with no blankets, no tapes, no tools - just two guys. 7. They disassembled all my beds and did not even assemble them, for which they demanded more money. 8. They literally stole the business from the other company whom I had booked. 9. Because they were working from morning I even ordered pizza and soft drinks for them and they did not have the basic courtesy to thank. Me and my wife had to move everything from the garage to the house, which we are still doing. Take my sincere advice and if your move has to be smooth STAY AWAY FROM THESE CROOKS. ABSOLUTELY DISGUSTING COMPANY.
9 years ago (06-08-2016)

They stole my money!!!!!! I was told $165 the “movers” said I had to put a $250 deposit that I would get back at the end of the move and they didn’t finish my move and drove off with my money !!! I called the cops and made a report this is not over I will be taking these scammers to court!!! DO NOT USE THEM!!!! Called the owner he said go ahead and hung up very unprofessional and what a disgusting thing to do!!!
8 years ago (14-10-2017)