La Canadienne

I used to be a true fan of La Canadienne products, and I recommended them to many friends, but I won't anymore. The price of their products has steadily increased over time while the quality has dropped. Their shoes made in Italy are flimsy and for $400 per sandal, I expect much more. I also had to replace the shank of 2 pairs of booties after 1 month of use. I had the heel of a sandal break after 3 months of light wear because the metal support in the heel was shorter on one side compared to the other. I visited the store asking if they could repair the sandal and the manager shooed me away and head office refused to repair the sandal. I did not expect such rude customer service and neglect for quality from a brand that prides itself on craftsmanship. They have lost a loyal customer.
8 years ago (29-08-2017)